Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

July 1, 2020

Experience behind the platform is extravaganza like the information is clear to understand and its really helpful

RayTech-Advanced-
United Kingdom
About 1 month using the app
November 5, 2021

Use this app to collect phone numbers and emails - overall there are a lot of bugs, it's not user friendly, and they don't provide support unless you are paying.

Shop Chiva
United States
Almost 2 years using the app
Klaviyo replied November 12, 2021

Hey Julia, thank you for taking the time to provide this feedback. I have good news for you! We do provide technical support for all customers — even those on Free plans. I'm going to have a team member reach out to clarify how we can help you achieve your goals. You can also reach our Support team at www.klaviyo.com/support.

January 20, 2016

So far, I'm finding my way fairly easily. Ricky has been very helpful with any questions I have. And I am impressed by the personal attention Klaviyo provides. I feel like I am working with an actual person as opposed to some huge corporation. I am building my handmade jewelry business and Klaviyo has given me the tools I need to succeed.

Neri Handcrafted
United States
Over 2 years using the app
September 4, 2020

Easy to use for simple process ans so powerfull on advance use.
A must have!

TMH Company
France
About 1 month using the app
October 16, 2020

The app seems complex at first, but once you get the hang of it you realize what a great tool it is! The free version of Klaviyo is 200x better than Mailchimp. I really wasted some valuable time using Mailchimp. Never going back.

Vita Vegan
United States
About 1 month using the app
November 4, 2020

I'm a small start-up and I'm using this to manage my email marketing. I really like that the free version has reasonable features for my small email list since I don't have the budget to upgrade to the paid version. I imagine the paid features will be even better once I grow to a point where it makes sense to upgrade.

Shimmersix.com
United States
About 1 month using the app
Edited May 8, 2021

Had to spend some time getting to know Klaviyo, but once in, I am now loving everything! So many amazing features that I can't wait to start using.

STUDIO MINI
Denmark
About 1 month using the app
December 14, 2019

Best of all email campaigns for now. Goint to learn it deeper. If you are looking for simplicity & clarity - here it is.

ArtStyleBeauty
United States
About 1 month using the app
September 8, 2020

Love this app. Such amazing features and once initial set up and templates implemented this app is logical and straightforward in its steps.

Fancify Wall Murals
Australia
About 1 month using the app
July 29, 2021

Honestly, I hate Klaviyo. I was recommended to switch by my Marketing guy (because they get about 50% commission, checkout Klaviyos Gold, Platinum and Silver partner agreements). Its a total ripoff and lacks basic functionality that Mailchimp has. Mailchimp is half the price, with all the same and significantly more features including way better segmentation, demographic estimated, re-marketing tools, postcards, built in surveys, landing pages, etc. Also my favorite Mailchimp feature, is a one-click button that lets you re-send a campaign to those who didn't open it the first time. Gets huge open rate gains. Klaviyo is garbage. I never should have switched over. Don't waste your money.

Brain Forza
United States
Almost 2 years using the app
Klaviyo replied July 29, 2021

Hi there! So sorry to hear about these frustrations. We'd love to connect and better understand what's going on so that we can help. Our team is reaching out to you and your agency partner as we speak. Thanks for sharing your feedback so we can get to the bottom of it.