Reviews (3,224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.
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A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.
For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.
I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it.
A nasty app, stay away.
Thanks for your comments and we're sorry you're having trouble with header links.
When you click on the header bar in your email template, a menu will show up on the left side of your screen. In the content section, you can add links for the header bar and set the font, color, size, etc.
Hope that helps!
Here is a more complete guide to using the template editor. https://help.klaviyo.com/hc/en-us/articles/4407911841435
My marketing skills are minimal. Klaviyo makes my marketing skills look professional!! Very easy to use, I have just launched a campaign with no difficulty what so ever. Must have app!
Check out www.fitnfly.co.uk
The analytics are never correct. The pop-ups don't work. It's also impossible to get help. They only refer you to a basic Q&A page, that doesn't answer anything.
No integrity. The point of contacts have Zero integrity. Kyle Collingham canceled twice, and on the 2nd time didn't bother to send an email.
Then I contacted customer support, and they said they only cared about trouble shooting the product.
I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!
Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.
Hi there. Apologies for any trouble contacting our support team. We do have a robust community forum that's a great resource when support queues are longer and I hope you have a chance to check that out. https://community.klaviyo.com/ We noticed you sent an email as well and will reply to that to see if we can talk further about the other issues you've encountered. Look for an email back soon!
Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.
Leider antwortet der Support nicht auf meine Emails.
Kein Zugang mehr zu meinem Klaviyo-Dashboard möglich (nur noch über die Shopify App am Handy, was aber keine Lösung ist)
Über einen Browser werde ich bei dem Login-Versuch nach einem Bestätigungscode gefragt, welcher per Email versendet werden sollte (Ich erhalte aber keinen Code per Email). Emails mehrmals überprüft.
Etliche Emails wurden bisher ignoriert und keinerlei Reaktion seitens Klaviyo. Echt Schade.
Hi Galaxybuzz! We're sorry to hear about your login trouble. We've looked into the issue, and it appears that your email domain isn't connected to an accessible IP. This is why you haven't been able to receive our emails, including our verification codes and responses from our Support team. We'd recommend working with your email domain provider to resolve this issue so we can send emails to your address again.
Love Klavito easy to use and has what i need :) 4.5 stars out of 5 I just would love it to be more integrated to my shopify platform I don't find it as convenient because I am using 2 different platforms.
Klaviyo is a great marketing tool, since it encompasses several features that I would otherwise have to cobble together from separate apps. It integrates with your Shopify site and has a workflow feature that will send professional emails to customers at each stage of the selling process. It also has forms for capturing customer email subscriptions. I'm just starting with Klaviyo, but I like it a lot already. Give it a try!