Klaviyo: Email Marketing & SMS

Klaviyo's Email Marketing made my life much much easier with its already created templates and types of email notifications. Their support is great and quick and the whole drag-and-drop UI is easy to learn allowing you to create email notifications in a very short time even if it's the first time you've ever done this (like I was.)

Klaviyo is arguably the most advanced email marketing tool for shopify owners. However, it is not perfect. Actually, far from it. It is incredibly buggy and "lazy". For example, when you update an email in a flow (automation), you cannot back-propagate previous customers if you have used dynamic discount code in the flow. Solution? The tech support told me to "remove the code, back-propagate and the re-insert the code". So this expensive software cannot automate such a tedious, non-high-intelligence-required but error-prone-if-done-by-human action?! This is the most incredibly lazy piece of software! And this is only one out of many examples. But until competitors catch up in functionality, I'm stuck with it. *hint hint, competitors, hurry up!

My first time time trying email marketing for my business and it is so easy to used and understand! Excited for the results

They extremely increased their pricing lately, please consider other solutions with a better pricing like Omnisend.

BUYERS BEWARE! One of the worst experiences since we launched our store. We spent thousands of dollars for our email automation strategy using Klaviyo. And then without any notice they closed our account, didn't provide any explanation at all just said "didn't meet their Terms". We did nothing wrong and lost thousands of dollars that we will probably never see again. I highly recommend you check out literally any other email providers if you don't want to lose all emails you built.

A nice man from Klavio called me, and it sounded great. I asked about Paid and Free plans, and he explained paid, includes "World Class Support", so I signed up... it turns out support is ... chat with links to help pages.... or email support... combined with mon-fri USA timescales, this means that in Europe you could wait for 72 hours for a reply ( I don't know about you, but the weekends is when I get most time to play with software like this, and that's usually when I get stuck). If you compare with Shopify support, , where you can get phone help immediately, its not nearly as helpful.. It remains to be seen if I can get it working quickly enough to justify paying for it, albeit with less than "World Class Support"

I use Klaviyo to manage my customer connections and it's been easy to use, has simple suggestions for quality marketing, and free + paid options. Very satisfied so far.

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously?
The upside is, the onboarding manager and account manager was very helpful and nice.

The worst app I see ever, I hate klaviyo it made me go crazy, It's not good for beginners and needs a lot of time to learn how to make a tiny task, If there was less than one star I would add it, Stupid app

I had them for over one (1) year... I wrote many emails on Klaviyo, never had an issue. Then I wrote a campaign email about my 12yo daughter getting Covid on December 18th and our experience with it. The next thing you know, the account is disabled. When I asked why they said I violated their terms. When asked what terms... they said they could not go into specifics. The great part is that my daughter finally tested negative yesterday, December 28. The not-so-great part is that Klaviyo keeps avoiding why our account was disabled. The last message in part stated: "We reserve the right to not inform you of the reason we are terminating your account.". I have to make assumptions at this point since they will not tell me what caused it. What assumption would you make? Now I am off to use a Klaviyo competitor. I have asked Klaviyo to send me all the contacts I collected in their system throughout my time with them since I cannot even log in to download my segmented contacts. I still have not gotten a response... Would I recommend this system to my friends or Generation X people who like to talk about everything? Not at this time. I don't know if they canceled me because I talked about my Daughter getting covid, or if it was something else (and they won't even tell you so that you can correct the issue), So no, I cannot recommend it at this time. Quick Update: Klaviyo allowed me to download my contacts.