Reviews (2,957)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 3, 2021

Honestly a bit complex at first but meanwhile… I LOVE IT!!!! Boosts my sales more than I expected. Very nice

ARTROOM HAIRSHOP
Germany
15 days using the app
March 11, 2021

The App works fine, we just sent our first campagne. Easy to use, quick support. Would recommend it.

axispicnic
Germany
15 days using the app
November 25, 2019

So far, so good. It's easy to use. I transitioned over from Mail chimp and it was a breeze. Thank you

Amazing Essence - Natural Products
United States
15 days using the app
Edited December 5, 2019

UPDATE: Klaviyo is completely down. Even the main site is not responding.
UNACCEPTABLE!

SO FAR UNIMPRESSED! The system has serious performance issues. All day long no statistics are being returned and the whole system to me seems like its timed out big time. I was once a paying customer and returned but things are not the way they used to be.

Also, dont expect any kind of support from these people on a FREE TRIAL account. You will be lucky if you get a reply and when you do nothing gets resolved. Instead they ignore your email until you do.

What kind of business practice is this? Either you want trail / free accounts to signup or you dont? Take your pick.

1) System issues (since i signed back up)
2) Lousy support (no resolutions)

I know i know, as stated they dont support trial / free accounts. HINT: well maybe you should, thats where your future $$$$ is coming from.

The GearBuyz Store
United States
About 1 year using the app
April 22, 2020

Best email marketing app i have ever met, I started using this app 2 week ago and i already have 45 purches.

Very happy with Klaviyo

Beegad
United States
15 days using the app
March 30, 2018

Great app for segmentation. App in general however, is a bit pricey. Would love to use it if it was much cheaper.

Supremegiftshop
United States
12 months using the app
April 8, 2020

This app is literally earning me money! Since the day i started i can see my revenue go up! I love how easy it is! Would like translations though...

Sloop Fitness
Netherlands
11 months using the app
Edited September 3, 2020

This app is just awesome! I've been exploring alternatives to switch from another service, and I haven't seen other like this. So powerful in flows/automations, easy campaign building, plenty of templates, full of deep analytics, detailed but very clean CRM tool, and all at the same time, very accessible and simple to use.
And the customer service, fantastic! They have even called me few days after subscribing just to check how I was doing with the setup, and schedule me a personalized meeting to clear doubts and make the most of my new tool.
I would only love to see they could add some landing pages, and it would be juts perfect.

Coquinaria
Chile
15 days using the app
July 24, 2019

I just used it to send one campaign yet but I found it very easy and the email editor is nice and simple. Great app!

Taygra Dance Shoes - Canada
Canada
15 days using the app
September 30, 2020

Great campaign flow interface and integrates well with Shopify. Support is pretty decent. Would recommend.

Farm Goat
Australia
15 days using the app