Reviews (3,246)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...
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1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows.
2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address ...
Hello. So sorry to hear you switched to Shopify email and for the sales tax issues. If you'd like to email feedback@klaviyo.com, we can see if we can help.
This app has been a true lifesaver for us! The emails are flawless. Able to integrate with mailchimp list. Was having struggles with mailchimp emails and headaches. This app does almost everything you need when it comes down to customers, abandon carts, etc... Love it! 5 stars. Sales from emails sent every time!
For such a hyped app, we're very underwhelmed by the experience.
1. Damn expensive for stores with large lists - I'm old enough to remember when telcos used to rip off customers with inflated SMS charges because people didn't realise they cost almost nothing to send. Seems similar here, email is cheap, dirt cheap, yes, charge a premium if you have proprietary segmentation, great software etc but ...
I do not recommend using this app for several reasons: 1 / After working with this company for almost 2 years, my account has been disconnected. Reason: Your content or industry conflicts with our terms of service (after almost 2 years they answer me this) 2 / Customer service very very bad, there is no response for days, if you are new, they will respond immediately, but if they disconnect your ...
amazing email marketing tool - I strongly recommend giving Klaviyo a try!
A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.
For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.
I thought it would be very simple to do this but apparently ...
Thanks for your comments and we're sorry you're having trouble with header links.
When you click on the header bar in your email template, a menu will show up on the left ...
My marketing skills are minimal. Klaviyo makes my marketing skills look professional!! Very easy to use, I have just launched a campaign with no difficulty what so ever. Must have app!
Check out www.fitnfly.co.uk
The analytics are never correct. The pop-ups don't work. It's also impossible to get help. They only refer you to a basic Q&A page, that doesn't answer anything.
No integrity. The point of contacts have Zero integrity. Kyle Collingham canceled twice, and on the 2nd time didn't bother to send an email.
Then I contacted customer support, and they said they only cared about trouble shooting the product.
I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!