Reviews (3,160)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

November 9, 2020

i use this app. i believe that is the best for email marketing. i definitely suggest it. also has amazing features

Pretty & Fluffy
Greece
28 days using the app
July 10, 2019

I've just recently started using the Klaviyo app. I'm finding it easy to learn, wonderful resources and really fast and helpful support! I'm going to enjoy using it for sure!

KitMaii
Australia
28 days using the app
Edited September 15, 2020

Love how easy it is to create customized and personalized emails, plus their chat support is amazing

Microfiber Wholesale
United States
28 days using the app
Edited May 10, 2019

Love! I got this to replace Mailchimp and honestly, I like it a lot better. Very happy with this app. I would get it again.

Citizen Fox
United States
28 days using the app
April 7, 2020

very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mon ange Louise
Belgium
28 days using the app
Edited October 19, 2016

Great product, only they seemed to have stopped developing. Product hasn't had any new features lately, customer service is slow, but mainly the price is bothering me. Every extra 500 people in your account costs $25 a month extra... I first need to recoup my Klaviyo costs and then hope I can make some profit of the emails. I would have expected the costs to decrease relatively when getting more subscribers, but it's just linear.

Great potential, weak execution.

Natural Heroes Nl
Netherlands
About 2 years using the app
April 26, 2019

Super robust platform, and very helpful sales team. They setup flows for us, and it was easy to follow their lead. I'm looking forward to optimizing our email sends with this solid platform.

Bear Mattress
United States
28 days using the app
November 25, 2016

Way too expensive!!! They want to charge over $400 a month for some packages. That's highway robbery in my book. I'm gonna switch back to GetResponse which cost $120 a month with better service and features.

Senvie
United States
Over 1 year using the app
February 20, 2022

They keep charging you even if you uninstall their app, every other app on shopify automatically cancels subscription when you delete it. Wanted to delete Klaviyo on my old store and start working with it on my new store but I won't use it ever again after this.

QUIETREND
Austria
Over 1 year using the app
Klaviyo replied February 22, 2022

Hi Fabian, thank you for bringing this to our attention. We can make this right! I'll reach out to you shortly via email to connect you with someone who can help.

May 9, 2020

Removed this app from the store but they are still billing me on a monthly basis. DO NOT USE!!!!!!!!

iWrap
United States
Over 1 year using the app