Reviews (3,164)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
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Way too expensive!!! They want to charge over $400 a month for some packages. That's highway robbery in my book. I'm gonna switch back to GetResponse which cost $120 a month with better service and features.
They keep charging you even if you uninstall their app, every other app on shopify automatically cancels subscription when you delete it. Wanted to delete Klaviyo on my old store and start working with it on my new store but I won't use it ever again after this.
Hi Fabian, thank you for bringing this to our attention. We can make this right! I'll reach out to you shortly via email to connect you with someone who can help.
Removed this app from the store but they are still billing me on a monthly basis. DO NOT USE!!!!!!!!
While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky.
The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional.
We have encountered numerous hiccups, such as the most recent example:
We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received:
"I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!"
Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients.
Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.
Great apps, improve my marketing email. Boost my sales and sales funnel. Really recommended for newbie
Really easy to set up, account manager contacted me to help with any questions I had, great tutorials on the academy. Brilliant app!
The Klaviyo App has been great for us in collecting newsletter sign ups, set up forms and conversion pop ups. There is a learning curve to really get the most out of the platform but I have found it to be fulfilling all of our needs (on the free version). We will certainly keep using it and, when the time comes, switch over to the paid version to continue our growth.
Absolutely love the customer support and the app is the best in the game
Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.
Klaviyo has helped me saved time as the pre-built templates are very easy to manpulate. Thank you very much.