Reviews (3,164)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

Edited July 5, 2023

Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000

Vitalstoffkraft
Germany
27 days using the app
Klaviyo replied July 5, 2023

Thank you for your feedback and for sharing your concerns.

If you set up a new account for your new store, you do get email and chat support for 60 days. In addition, we encourage you to make use of the following resources, which are available to all customers on our free plan at all times:

Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice. https://community.klaviyo.com/

Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. https://help.klaviyo.com/hc/en-us

Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills. https://academy.klaviyo.com/

August 12, 2018

One of the best app there is on the market

Narutosexclusivecollections
Singapore
26 days using the app
August 30, 2022

So easy and powerful for my business. Used it for free for a while and now as Im growing (with their help), I got on a paid subscription. Very glad to be using Klayvio.

history-teachers-club
United States
26 days using the app
November 18, 2018

I have purchased an upgraded plan of this app since I have 5k subs and after hours of creating a campaign the app said that my account got disabled and is under a review. They are closed on a weekend so there is no way to contact them. Very disappointed...

Murder Mystery 2 Merch
United States
About 1 year using the app
Edited April 2, 2019

Hello everyone,
It's the perfect solution to convert your website into a professional one. The app is easy to use.

Night Master Official
France
26 days using the app
October 1, 2019

The app itself seems to be doing what it should - and I think better than Mailchimp. This one has better features. But the costumer service has so far been really bad. I have contacted them for 2 weeks now and no reply. Is a bit frustrating to pay for a product, and ending up hirering people from outside to help you out...

Mondo Kaos
Denmark
About 2 years using the app
September 14, 2019

I recently came back to Shopify and learned that my old email marketing company was no longer available. A friend recommended Klaviyo so I researched the app and company and decided to download the app. If I had known how much easier my life would have been, I would have downloaded this when I was using Shopify with another business. The workflows and automated systems allow me to focus more on my business stress less about whether I am doing the right things with email marketing. The templates are all laid out for you to use and change as you need to. Love it!

Kara Felicia
United States
26 days using the app
June 29, 2020

Easy to navigate and very useful for segmentation and automation! Great editing tools as well. Would recommend.

csb-shop
Lebanon
26 days using the app
August 27, 2023

I had been using Active Campaign for the last year and a half. Klavyio is so much better for our e-commerce store. Basically, it just does what it's supposed to do, easily, reliably and effectively.

Affordable Jewellery Supplies
New Zealand
26 days using the app
Klaviyo replied August 29, 2023

Great to hear that feedback, thanks! And thanks for switching to Klaviyo!

October 12, 2020

Easy to use, better than any I have seen. I am a total beginner and sent a pro email campaign with ease. Its really pricey though. Other than that, its amazing!

Feel Good Tea Co.
United Arab Emirates
Over 1 year using the app