Reviews (2,877)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.

May 29, 2024

Klaviyo is the best email marketing platform out there! It can't be beat in terms of efficiency, customization, customer support, and data analytics. It's worth every penny as our monthly revenue gained from the app far outweighs the price.

Hover-1 Rideables
United States
Over 3 years using the app
September 2, 2024

Authorised a $140 monthly subscription.
Was charged $1240 + $140 at the end of the month.

Klaviyo imports and charges for "profiles" that are opted out of marketing.
Do not trust this company.

Lab401
France
About 1 month using the app
August 28, 2024

Excellent support so far in our journey!

Green Meadows Beef
New Zealand
About 1 month using the app
June 19, 2024

This is basically the must have for increasing ROI and great customer service with campaigns that work.

Imperial Tile
United States
About 1 year using the app
May 23, 2024

Great online support! Friendly, helpful, always have solutions and screen grab images/pictures to help you through the problem solving or solution. We've been using Klaviyo for 2 years now and new updates, Reviews feature and SMS features are terrific. We also love the Flows/Segmentation of the Database and more...well done Klaviyo keep up the good work for small businesses in eCommerce and helping us.

Silvermaple Boutique
Australia
Almost 2 years using the app
June 6, 2024

Great tool, excellent customer support. A lot of technical things to learn before you can effectively use it for the best results. But it seems there is a solution to almost every issue that occurs. Email deliverability is especially tricky, but there a many great tools provided by Klaviyo.

Wheat.eu
Denmark
About 5 years using the app
Klaviyo replied June 11, 2024

Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts. Thank you for being such a loyal customer.

July 15, 2024

Thank you for resolving my concerns Alexa. You've been great help.

Yodoole
Australia
Over 1 year using the app
May 24, 2024

I love Klaviyo, so simple and so intuitive. With a little practice it is set up in no time. Once you have your templates, each week is easy to just produce your content and send to your hearts content. We've seen a much needed up turn in sales. The cost is around about 10% of the turnover each month so we are more than happy with that return. It keeps us fresh in our customers minds and ensures just that little bit of loyalty when the time comes.

Barefoot Junkie
United Kingdom
About 2 years using the app
June 18, 2024

I am not interested in email marketing.. i hate it to be honest.
But, Adam W was a great help to me with Klaviyo.
Thanks a ton

Flower Power® Feminine Health
United States
Over 3 years using the app
September 11, 2024

Great way to remarket.

Glow Lighting
United Kingdom
11 months using the app