Reviews (3,095)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 14, 2024

Took about 2 months to try and get Klaviyo to integrate with Shopify tags with lots of back and forth between support who weren't able to assist me properly, rather just sending me a link to an article. We were also overcharged for 3 months and still yet to receive our money back.

Set up with Omnisend and immediately the integrations of profile data, segmentation and shopify tags were there without me even paying for anything.

AUTOID
United Kingdom
11 months using the app
October 26, 2024

Love the BF calendar

My Bijoux Toronto
Canada
Over 3 years using the app
November 18, 2024

So far so good, easy to use and see the analytic.

HiTeez.com
United States
6 days using the app
December 13, 2024

Easy to use, the guidance is clear, and AI function consider different store feature. It's a great tool that I would recommend every Shopifier to use!

ChillFuzz
United States
About 2 hours using the app
July 18, 2024

Klaviyo impressed me with their exceptional customer service. When I encountered an unexpected issue, their support team responded with empathy and efficiency. They listened carefully, explained clearly, and went above and beyond to find a fair solution. While their platform has advanced features that new users should familiarize themselves with, Klaviyo proves they genuinely value customer satisfaction. They're willing to work through challenges and make exceptions when needed. For email marketing needs, Klaviyo shows they're a company that truly stands behind their service and prioritizes positive user experiences.

Epic Loot Shop
United States
Almost 5 years using the app
December 2, 2024

very well

ESSENCE 1989
Belgium
3 months using the app
August 25, 2024

Completely unreliable software. Sometimes a campaign sends, sometimes it doesn't. Often have to keep repeating setup until it decides to send.

mindplusbeauty.com
United States
Over 2 years using the app
August 13, 2024

This app is producing sales for us. But need to learn to develop flow campaigns which can be a learning curve challenge. But if I can do it, you can do it.

Hometown Inspiration
United States
3 months using the app
November 8, 2024

So far best email marketing app I've used with Shopify. Seamless

Kalm Spirit
United States
About 12 hours using the app
November 19, 2024

It's expensive and the customer support is terrible.

LaserPecker.JP
Japan
10 months using the app