Reviews (3,224)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

November 29, 2024

Pricing is really predatory, it increases waaay above what they initially show and they automatically charge you more. When installed, it created a bunch of fake accounts which were just Google Bot "subscribers" with fake emails and now charges me at a much higher price tier just because it considers those somehow to be real people and counts them toward my total. Pretty ridiculous. They don't prorate nor will they allow any free trial or test of their email system. Templates for emails weren't very good and were difficult to use.

Salt Fly Pro
United States
About 3 hours using the app
Klaviyo replied December 2, 2024

Thank you for your feedback. We’re sorry to hear about your experience. Our team will reach out shortly to address your concerns. We appreciate your patience.

October 29, 2024

Seamless and very easy to use!

Gabar
United Kingdom
About 3 years using the app
November 18, 2024

So far so good, easy to use and see the analytic.

HiTeez.com
United States
6 days using the app
October 21, 2024

Very smart, easy to use, email marketing effect is very good

JoyConsole
China
About 1 month using the app
Klaviyo replied October 24, 2024

Thank you for this amazing review. We couldn't agree more.

November 27, 2024

Relatively easy and helpful support

Ritual Relish
United States
About 2 months using the app
December 22, 2024

great app for beginners

Better Day
Canada
7 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

October 13, 2024

They have very fast customer representatives and solve the problem instantly, I definitely recommend them.

underbros
Türkiye
About 2 months using the app
November 19, 2024

It's expensive and the customer support is terrible.

LaserPecker.JP
Japan
10 months using the app
October 28, 2024

Love it!

ASTOR + TYNE
Australia
About 3 years using the app
November 8, 2024

Love it!

LEX'ANI DESIGNS
United States
11 months using the app