Reviews (3,246)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

November 24, 2024

Klaviyo dispone de una gran cantidad de recursos para tener la cuenta optimizada, desde las integraciones hasta el equipo de Klaviyo Support.

Trendsplant
Spain
Over 2 years using the app
January 28, 2025

I have installed this app after many months of research and had finally the time to set it up after Q4. And then I was in complete disbelief after they have updated the prices on 21.1.25. I should pay more than 600$ for over 35k "active" users. Why should I pay for users, that are don't even subscribed to our newsletter? I dont need to send out 350k emails a month??
The monthly fee should be calculated for the actual subscriber list/sent out emails per month. I got only 2000 active subscribers.
You can't even talk to a real human beeing, unless you pay. I wanted a subscripton, but not with this incredible price politics. The chat bot told me to surppress all other accounts, that are not subscribed to the newsletter. Ok fine, but then I can't reach any customers that abandoned a cart, when they did not accepted newsletter marketing? This is not worth the money.

Who did this price change and thought this was a good idea? Watching the reviews, I'm not the only one..
So I'm sticking to the free Email Program from shopify. You can setup flows aswell

Johnnys Headshop
Germany
About 1 hour using the app
Klaviyo replied January 30, 2025

We’re not raising our email plan prices or changing our long-standing model based on customer Active Profiles. Klaviyo exists to allow you to understand your customers and drive growth from that relationship (for more, check out our blog: https://www.klaviyo.com/blog/pricing-philosophy). Also, we’ve introduced a number of options to help every customer be in control of their plan.

We are sorry to hear that you haven’t chosen Klaviyo and hope you’ll consider us in the future.

December 10, 2024

brought in great conversions for my business

Been Diff. Collection
United States
4 months using the app
Klaviyo replied January 7, 2025

We love hearing this!

November 10, 2024

it is increasing my sales by 20% or more

Organic Naturals
United States
3 months using the app
December 3, 2024

Very easy to install and use.

On the Wall LA
United States
About 2 months using the app
November 15, 2024

I find the app extremely helpful…

Three Kings Coffee
United States
About 2 months using the app
December 30, 2024

So far loving the app

Raetine's Naturale Beaute
United States
8 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

February 7, 2025

The initial experience feels perfect and I hope it will bring more benefits.

XlifeDolls
United States
About 12 hours using the app
Klaviyo replied February 10, 2025

Thanks for the 5 stars! We're glad you're loving Klaviyo so far!

October 10, 2024

Super easy integration. Easy to customize. Can't wait to see my marketing start to work.

TMF Ventures
United States
About 2 months using the app
November 6, 2024

Una maravilla de app para los correos

Vuelo 420 Shop
Mexico
Almost 5 years using the app