Reviews (3,166)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

September 5, 2020

great app cant complain. It is very easy to use and not very hard to figure out how to create a campaign and send it out with the app. Would prefer this app over other email campaign apps.

Zen Lifestyle Store
United States
25 days using the app
October 2, 2019

Loving Klaviyo, a bit expensive but it is very useful in the long-term! Easily extract more value out of your customers and help them with whatever they need using Klaviyo - simple and easy.

GodShirts
United States
25 days using the app
February 15, 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Bloomie
France
About 1 year using the app
Klaviyo replied February 23, 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.

September 16, 2019

No começo é um pouco dificil, mas depois de fuçar um pouco aprendi como o programa funciona. Recomendo a todos que estao iniciando

Miss Luxury
Japan
24 days using the app
December 10, 2020

I've only been using the app a few days, but already I'm impressed with what we have achieved. The integration with Shopify is very straightforward, and the potential it creates is really good. I feel it has already improved abandoned cart retention, and makes mailshots easy with its manipulation of lists and email sign up forms. Can't wait to see what else it is capable of.

Dark'n'Twisted Soul
United Kingdom
24 days using the app
January 20, 2019

i love this app, is very usefuñ and i use it for my email marketing, in my opinion is perfetc for this type of activicty

MyJewer
Spain
24 days using the app
Edited August 9, 2020

This app was pretty easy to install once I watched the YouTube video a few times. I just created my 1st email it was simple and easy to create. So far I don't have any issues.

Alasia Marie
United States
24 days using the app
Edited May 26, 2022

TECHNICALLY MEDIOCRE APP:
- Very good Shopify integration for data flows, voucher generation, etc. (but others have similar features)
- OK email wizard (sometimes buggy so that you have to refresh, etc. but ok...); make sure you chose the new one (!) if you set up a test account; I first ended up in the old one which is a nightmare
- The brand-related items are by far worse than the beautiful pictures might suggest!
- One example: The possibilities to modify the DOI sign-up flows with regard to design, wording, brand appearance like fonts, etc. are extremely limited (it is for example not possible to have the important text elements with a lowercase "you" as it is correct in German; there is a "German version" with "Sie" and "German (Informal)" version which uses an uppercase "Du" but it is not possible to adjust that) - you can basically just put in your logo, select a font out of 15 different standard fonts, some colors and a translation version; that is not 2022!
- There are many "strange" limitations in the software; in some areas, there is a beautiful, modern interface with a lot of flexibility, in some others, there is just a very buggy old thing with weird restrictions and bugs ...WHAT IS SO BAD TO GIVE 2 STARS ONLY?
- The availability of the customer support is not acceptable! - And you will need the customer service if you want to use the tool for more than manual email campaigns because of those "strange" things I mentioned above (many of those issues are not documented and in most of the cases you will think "this must be possible, I simply don't find the button")
- Today, I managed to have 2 chats after about 1 hour of waiting time each; 4 further attempts failed because the chat with simply closed; 90 other users were waiting, too
- If you reach them, the quality is not as bad as many comments suggest, but still...

Hejdu
Germany
Almost 2 years using the app
Klaviyo replied June 8, 2022

Hi! Thanks for this detailed feedback - it truly does help us. I'm going to have our growth team reach out to you and see if we can get some of these issues resolved. Look for an email from them very soon.

November 16, 2018

La utilizo de forma intuitiva, porque no hablo inglés. Teniendo en cuenta que el español es el segundo idioma en el mundo más hablado, (por delante del inglés) creo que deberían pensar en ofrecerlo en español. Gracias

LAS COSAS DE MUSITA
Spain
Almost 2 years using the app
December 15, 2020

Good, but I wish pricing was more flexible. I'm using it for one single function only, but because I have many subscribers I'm asked to upgrade. I would rather pay for the functions I'm using and not subscribers count.

Derma Roll System
United States
24 days using the app