Reviews (2,956)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

October 31, 2020

Great email service, very easy to use, and is one if not the best I believe for automation and flows however their customer service needs to be looked at. For a company of this size and the price there asking, live chat should be available to paying customers 24/7 to include customers outside the US. I hope someone from management can view this review and take it into consideration

The Healing Heart
Australia
12 months using the app
August 7, 2021

So unbelievably easy to use, and to have email that integrates with my store? A dream. I used to use Mailchimp and I don't know why I waited so long to switch over.

Knot Another Hat
United States
12 days using the app
November 16, 2022

Klaviyo has been fantastic growth and revenue tool for our store. Great all around product. The summer release of the email editing interface changes are the only knock to 4 stars verses 5 stars. Some aspects of the new editor interface are a step forward while several seemed rushed and not as successful and easy to use as previously.

One Stop Plus
United States
9 months using the app
November 25, 2021

I am a novice at this type of work. Klaviyo's support has been great and has kept me on the right path. They provide practical help and solutions and get in and help you complete your projects.

Sophia and Pilar
Australia
9 months using the app
December 9, 2018

It works! this is amazing, love it!

would recommend for any beginner.

It works! this is amazing, love it! would recommend for any beginner. You should give it a try

Shop Jackie M Cooper
United States
12 days using the app
August 31, 2020

I signed up just recently and it is easy to make a campaign and manage email lists. Recommended by Steve Chou and it is helping grow my business - Nahari Silks

Nahari Silks
United States
9 months using the app
September 12, 2022

All Emails deliverance is sent to the SPAM folder contacted support and they said that they can't fix the issue.

Stylysh M
United States
6 months using the app
November 5, 2021

Really nice and helpful! I just started to use it. It's easy to set up the flow and save a lot of my time!

aRtEllcocoShop
United States
11 days using the app
June 20, 2020

Emails are totally not automated. Abandon cart - add to cart event trigger is not working at all. Same for viewed products event.

LIVNIQ™
Singapore
6 months using the app
March 29, 2022

The best email marketing app, it can do anything! Took a minute to figure out, but now the possibilities are limitless. And very generous free plan too. Thank you!

WellReadBabes
United States
11 days using the app