Reviews (2,932)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

October 25, 2019

This app is a game changer. I was a bit overwhelmed at the start, but it didn't take me long to work out how it all works. I highly recommend it because it will help you to automate your lists and send out professional-looking emails to potential customers, or existing customers. Almost forgot, their support team is GREAT!

XtremeTeez
Japan
9 days using the app
February 15, 2021

So disappointed with this popular app. I've had issues with Klaviyo for over 6 months. I'm on a paid account and always have to beg for any support. The app doesn't work with my theme Fashionopolism and I've had issues with integration, email triggers, and activity logging. It has also dramatically slowed down my website since I've re-integrated for the 4th time because of something not working. It takes days for support to get back and they usually send a copy and paste code with an article link to fix it yourself.

Spooky Cat Press
United States
5 months using the app
October 28, 2020

I found this app through a YouTube channel and decided to give it a try. I love it!!! In the beginning its a bit overwhelming to setup but once I watched a YouTube video that walked me through step by step on how to use it I was off to the races. Before this, I was using MailChimp but definitely prefer Klaviyo better. My emails look alot more professional amd I can do SMS messages and create my website pop-up all from one site, which I love the most!!

Avonel & Rebecca
United States
7 months using the app
July 17, 2020

servizio clienti impeccabile, veloce e molto preciso. Mi ha aiutato tantissimo a capire certi meccanismi e a far funzionare correttamente l'integrazione con Shopify (purtroppo si bloccava).

BellaNaturale Bio Profumeria
Italy
9 days using the app
September 12, 2020

The team is very helpful. Had a few glitches but they fixed it quickly. The team is very helpful. Had a few glitches but they fixed it quickly

Boutique Society fam
United States
9 days using the app
November 23, 2018

I Used this app to send my first email marketing campaign and it was super easy using this platform!! Thank you to the awesome phone rep from shopify who suggested to download it!

iSlay Collection LLC
United States
7 months using the app
November 6, 2020

We used klaiviyo with a lot of op fun! Got great results but a staff member made another account which made our system really slow and we needed that one removed. But now we can't enter the platform aren't getting any support and no help. We want this fixed but getting support sucks! greeting team Woonliving

Woonliving
Netherlands
5 months using the app
August 14, 2023

Great product, much more logically laid out, functional and performant than another mailing platform named after a monkey.

{ Flower Thinking }
Australia
9 days using the app
Klaviyo replied August 16, 2023

Thanks for the review and for choosing Klaviyo!

Edited September 25, 2021

Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better

TênisBom
Brazil
5 months using the app
April 16, 2019

I used this app to boost my audience sales.Best app to get in touch with your loving customers.
@www.oyadrive.com

OyaDrive
India
8 days using the app