Klaviyo: Email Marketing & SMS

Poor support. Never heard anything back from them. Plans are super expensive. Paid over 250$ a month and support can't even reply to you!

Overall the software works, but it's such a hassle to set-up and use, a very unfriendly layout. Analytics is overly complicated too.

**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets**
I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, and I had to be extremely pissed towards the support so that they decided to escalade the issue internally, explaining that indeed there was an issue, but the pain is here, thousands euros lost in welcome flow. My business is at risk, terrible.

SO much more functionality than Mailchimp! This app allows me to set up custom flows that make me feel like I'm connecting with my customers a lot more closely - I would highly recommend for any ecomm store!

This app isn’t a app for someone who looking to have all the work done for them, but it does help and provide a great experience and platform for new and old business. Try it, you will love it

I Used Klaviyo because me not competitive for create email campaign, is very easy..... i love Klaviyo

I have the basic unpaid membership and it's so bomb. You can make things look exactly how you want! I use them for my email marketing and I love it! You can customize everything about the emails. The only thing I don't like is the branding that comes with the unpaid version. I may upgrade so it isn't that bad.

Quick response to help resolve a problem.

The dynamic coupon in the flow automation stops working for more than a week. After I reported the issue, the support just tells me that it must be I made some changes to the coupon which causes the issue. But I am very sure no changes had been made and ask them to review my activity. Then only they acknowledge it is a bug from their side. So the support tells me that they are working to fix it (no ETA), meanwhile either use a static coupon code or stop giving coupons. 5 days passed and it is not solved yet. Absolutely dissapointed with this lousy service.

We made the switch from Mailchimp to Klaviyo and we love it so far. The support team are amazing too! Love how easy it was to migrate and how intuitive the platform is.

App not working, no access to app through Shopify, Flows disappeared without any reason. Can't access the account. Contacted Klaviyo two weeks ago and no response. $400 wasted.