Reviews (3,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
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Every startup needs to effectively and efficiently automate its system to be successful. I never really expected this level of ease after trying several other email campaign managers. Klaviyo gives you campaign ideas, smooth automation, reliable service and great price rolled into one. My only draw back was when i called and i couldn't get someone right away, but they were able to easily resolve the problem when i emailed. So no harm done. If you want your e-commerce store to be successful, use Klaviyo.
Klaviyo helps me to get more customers and get more revenue from abandoned checkouts. It also allows me to reach my customers more easily and with a more professional look! Love the app!
Absolutely loving this app - so user friendly, great support and content to play with. What a pleasure and such fun!
Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value
Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!
Klaviyo is awesome!!! I love it. Easy to use, easy to navigate. All in all it takes 2 seconds to upload lists, create campaigns. 10/10!!!!!!!!!
Bad Customer support - Buggy App - Wasted $200 on this - Zero revenue - No way to know how to set up the app
Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.
Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/
I have used several CMS apps, and Kalviyo is OKAY. It has its strong suits and it's week spots. There are a few things that are slightly annoying: You CAN NOT change transactional messaging. They put in all the information and that is it. Example: SMS message on their order ONLY send their order number. It is basically useless. They also DO NOT do abandoned cart. They say they do, but they do not. They do abandoned checkout, which they call abandoned cart. Those are just a few of the annoying things about Klaviyo.
I would say they are a mediocre app. Better than most, but still far short of being a 5 star. 3 stars, possibly 3.5.
I’m so glad I chose this app instead of the funny monkey! Oh my God talk about a complete marketing management system! Jesus! I’m sorry I don’t think there’s anything I mean ANY THING they forgot to add to this platform! It’s absolutely ridiculously perfect! It’s brilliant! And the tech support is out of this world! Extremely professional, knowledgeable, courteous and lightning fast! They make me want to have dozens of companies just so I can use their platform aaaalllll the time! Thank you Katherine, you’re a star!
Loved Mailchimp but started to get frustrated with the way their lists work - became too much to manage.
We discovered Klaviyo after a month of messing around with Drip as an alternative to mailchimp.
Klaviyo is kind of the 'killer-app' as far as we're concerned with regards to email.
It combines the usability of mailchimp with the fine tuning of Drip via flows and automation.
Best all around email app in our opinion and improving all the time.