Reviews (3,156)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

April 18, 2020

la mejor app de marketin por email! muy contento! la verdad es que cumple todos los requisitos, funciona a a la perfección!

AuricularesPodsTM
Spain
19 days using the app
June 9, 2019

Good app - I like the features, it's helped me with my customers, made sure taht they're coming back and i can always reach them. Very nice

bark alot
United States
19 days using the app
October 4, 2018

I honestly didn't expect it to be this good. It's purpose built for ecommerce. I've used so many platforms for email marketing over my almost 10 years experience in ecommerce and not even Active Campaign can compare with the ecommerce tools in Klaviyo. They are so powerful and yet so easy to use. Definitely going to be using this for many months and possibly years to come.

Megn
United States
19 days using the app
November 11, 2021

My shop does not integrate with Klaviyo, I have tried many times and I can't register directly on the website, I need help.

SENYLON
China
11 months using the app
Klaviyo replied November 12, 2021

Hi 代军 邝, we're able to confirm your store is now properly integrating with Klaviyo. Please look out for an email from our Support team and reply with any additional questions.

August 26, 2023

It's just a few months since I started using the app and it has been one of the best experience so far, because it makes it easier to set up flows and also I am able to reach out to their customer support with ease

Top Dog
United States
About 1 year using the app
Klaviyo replied August 27, 2023

Thanks for the review and for choosing Klaviyo!

August 27, 2023

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Estarcase
China
11 months using the app
Klaviyo replied August 28, 2023

Thanks for reaching out and sorry you are unable to fix this on your own. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new

June 29, 2017

I love this app! It is very easy to use. I know running a good email campaign is important to any business but I had no idea where to start or how to run one. Klaviyo made it so easy to set up all of my email sequences and to run my first campaign. They make it affordable too. I started with the free plan and hope to move up as I build my lists and email marketing.

Big Tender Hearts
United States
19 days using the app
October 14, 2022

Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.

CreativeArt.no
Norway
About 1 year using the app
May 6, 2020

THIS COMPANY IS THE WORST. If you need Email Marketing look at any company except this one. Once you pay for your subscription they will block you from sending emails without any reason. That is not the worst part. The WORST IS THAT THEY KEEP THE MONET AND WONT REFUND.
I AM DEALING WITH MY BANK NOW TO GET OVER $1,000 USD BACK!!!
Francis Baker was the agent that was replying to me then he stopped replying. HORRIBLE PERSON, HORRIBLE COMPANY!!

SlapCup
United States
11 months using the app
April 30, 2020

This app does most of what we need. It has great metrics and tracking, integrations, and have had good support. We have multiple accounts to manage our different stores so it would be great if we could integrate under one account. But, we're quite happy with the app.

Green Gruff
United States
About 1 year using the app