Reviews (2,913)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

Edited January 15, 2020

SOLD - I needed to send emails to a group of customers who bought a specific product due to an issue and this app made it possible and simple to do. I tried a competing service before Klaviyo because the reviews made me nervous but gave it a shot because the other one didn't have the functionalities I was looking for. But the features sold me and any questions I've had so far they've answered promptly...so two thumbs up!

Clive and Bacon
United States
6 days using the app
November 28, 2019

Best email marketing app! Way Better than other mailchimp or Constant Contact. 10 out of 10 would recommend this app!

Two Hearts Equine Boutique
United States
6 days using the app
April 20, 2021

need coding experience, the worst customer service of my life. they won't help you AT ALL, they are slow to respond, and just refer you to the help center to figure it out yourself. The userability of the forms are also problematic as when using it, it would double up my logo and they were unable to help me resolve the issue

Sognatore Collection
United States
3 months using the app
June 18, 2021

love the app. Very helpful and easy to manage. Very smart app with creating campaigns and organizing contacts.

Smallsteps.green Store 綠印生活坊
Taiwan
6 days using the app
April 5, 2023

this app is the least intuitive thing ever. the design team was extremely lazy with the set up.. so many things that just dont matter you have far too much control of and the most simple things that do matter you dont have control or was just designed in a terrible way..

Free Spirit Outlet
United States
6 months using the app
February 18, 2015

Very good Shopify integration. Love it! Used to use Aweber, but it is no comparison.

Flow Kimonos
United States
6 days using the app
September 17, 2020

So far so good. I feel like there's so much I can do with klaviyo and still exploring it all, but it's pretty intuitive and just have to get creative!

Senors
United States
6 days using the app
January 27, 2016

Great email tool! Even if you don't use the paid membership, it's a great resource for creating your brand within your Shopify notification emails

Rchdecor
United States
6 days using the app
December 21, 2015

By far the best most useful app in the Shopify App Store! Amazingly feature rich! Seriously blown away.

122 West
Canada
6 days using the app
November 7, 2023

The Klaviyo team has been great to work with. They've been supportive and responsive to the questions I've had setting up flows with detail instructions and screen shots.

sipeos (Non-Alcoholic Beverages)
United States
6 days using the app