Klaviyo: Email Marketing & SMS

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

I love this app! It is very easy to use. I know running a good email campaign is important to any business but I had no idea where to start or how to run one. Klaviyo made it so easy to set up all of my email sequences and to run my first campaign. They make it affordable too. I started with the free plan and hope to move up as I build my lists and email marketing.

It's just a few months since I started using the app and it has been one of the best experience so far, because it makes it easier to set up flows and also I am able to reach out to their customer support with ease

THIS COMPANY IS THE WORST. If you need Email Marketing look at any company except this one. Once you pay for your subscription they will block you from sending emails without any reason. That is not the worst part. The WORST IS THAT THEY KEEP THE MONET AND WONT REFUND.
I AM DEALING WITH MY BANK NOW TO GET OVER $1,000 USD BACK!!!
Francis Baker was the agent that was replying to me then he stopped replying. HORRIBLE PERSON, HORRIBLE COMPANY!!

Very nice templates. And easy with drag and drop to edit. There is a learning curve, that can take some time and effort, but they have really good academy classes to watch. I am still figuring out some of the issues in the editor itself, but I am learning.

Stay away, unless you want to disrupt your business (not in a good way).

Some, not all, of the issues experienced over this past year: unannounced maintenance that disables one from sending or scheduling email campaigns (during busiest and most promotional times of the year–no less!), being disconnected from integrations like Shopify or Loyalty Lion, welcome series flows that mysteriously stop working (and told by the engineers they are looking into it, but may take up to a few weeks to fix), etc.

Chat support is all over the place–when you can get someone on the chat (again, many times of the day chat is unavailable... emails get a response after a few days). One chat assures that the issue is fixed; when it turns out that it is not, another chatter blames the first chatter for not fixing it properly and offers a very complicated solution; when the second fix, in turn, does not work then the third chatter blames it on the second... and so it goes. Meanwhile, the issue does not get fixed and lingers.

Canceling them took running around in circles. Finally, when threatened with higher action, the cancellation did come through–with a snide note "good luck in your next endeavor." Is this professional? Not. But consistent with Klaviyo's overall attitude.

Not sure how long this company will exist... but that should be their problem, not mine.

This app does most of what we need. It has great metrics and tracking, integrations, and have had good support. We have multiple accounts to manage our different stores so it would be great if we could integrate under one account. But, we're quite happy with the app.

I've had this app since yesterday after hearing about this platform through the E commerce uncensored podcast.

So I haven't used this app for long, however I've found the experience so far smooth and straightforward. They employ a powerful and intelligent system that helps you to create effective emails, really boosting your email marketing potential. I would definitely recommend making use of there academy where you can view a bunch of tutorial videos that will help you in setting up your campaigns, flows, segments, lists etc. It's important you spend time understanding the system so that you can utilize it at the optimal level.

In addition, another great part about using Klavyio as a beginner, like myself, is that it's free for up to 250 subscribers. If you're looking to really boost your sales and take your store to the next level, whatever that level is, Klavyio is definitely the best option, in my opinion.

Lastly, I love the interface, I find it really easy to navigate around Klavyio, which is always great, especially if you don't particularly enjoy this part of e commerce, setting up marketing. This site makes it easy for you to set up one of the most important and effective methods of making sales, email marketing!

I'll leave it there.

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!!

They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out