Reviews (3,193)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.
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The app seems to be amazing and it has everything I need, but.......Unfortunately, I am not impressed by the level of customer service for new customers with under 500 emails. Its free to use BUT it takes at least 24 hours to receive any help. They rely mostly on training videos and FAQs, but if you need immediate help, this is not the app for you. I don't understand why they don't offer the same level of support for growing business. How do you expect to retain them?
prompt reply response. Im getting the hang of this app, after all Im seeing it is user friendly... cool features.. like the service. do recommend
I have been using this app for a few days now and it's been a breeze I have just created my 1st email and it was so easy am really comfortable using this app it helps alot as I am just a starter. It is showing me the way.
Application incroyable, énormément de possibilité même avec la version gratuite, très simple d'utilisation et facile à comprendre ! Elle est très bien pensée et utile !
I think this is a great app. The flows are very intuitive, the wizard is perfect to get setup and all in all it is an app which is easy to work with. The only downside is the limited translation options when you are on the free plan but I plan to upgrade quite soon to avoid working with mixed languages. I would without a doubt recommend Klaviyo to a friend.
Pretty happy with this app, it takes a little bit to get use to, but once you are in deep it is good.
Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo.
You do have the option to suppress or delete profiles by following the steps in these help docs. I hope that helps!
https://help.klaviyo.com/hc/en-us/articles/115005073867
https://help.klaviyo.com/hc/en-us/articles/115005246108#h_01HBDYFEQ1YWDRDZ3TMQF1611R
It's so easy integrate, it's so easy to use! Klaviyo is a must have for all small businesses who are passionate about extending their marketing capabilities meaningfully!
canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.
*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.
Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.
Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo. We have updated our listing to have the accurate number of contacts. I'd also recommend the Klaviyo community as a way to get answers beyond our help center and Academy options.