Reviews (3,248)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

November 13, 2024

easy to use

Rocket's Socks
United States
5 months using the app
December 9, 2024

Global Latin Group Spa
Chile
22 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 30, 2024

brilliant app and easy to use

Ride It Rite
United Kingdom
About 1 month using the app
Klaviyo replied January 7, 2025

We couldn't agree more.

November 25, 2024

I love the organization and the management

GoldN
United States
About 2 months using the app
November 27, 2024

Relatively easy and helpful support

Ritual Relish
United States
About 2 months using the app
November 27, 2024

excellent

OG Platform
United States
About 2 months using the app
November 14, 2024

I love that the app is easy to use for beginners and how it's versatile. However, it took me a long time for me to finally get help from the support for the error that kept happening on my free plan. I couldn't get through the sales (phone and email) and support service because my free 60-day support access had ended. Although I had installed it more than 60 days prior, I only started using the actual app from 2 weeks ago. Ended up speaking with Shopify support to have them contact me.

PUT ON LOVE + MARKET
United States
4 months using the app
December 16, 2024

Great service, easy to use.

Asterom Handmade Walking Canes
United States
14 days using the app
November 22, 2024

Sämta appen jag har varit med om, har gett dom två chanser för jag ville verkligen få detta att fungera men det går bara inte. ingen support, ingen live chat, inget telefonnummer. Du vet inte hur mycket du ska betala tills du får en faktura på tusentals kronor. Hela systemet är gammalt och svårt och avancerat att använda. Jag recommender inte denna överdrivet dyra app med ingen support bakom tyvärr.

Cocodrip - Tårta & Baktillbehör
Sweden
About 2 months using the app
Klaviyo replied November 26, 2024

Jag beklagar att höra om din negativa upplevelse med appen. Din feedback är värdefull, och vi arbetar på att göra appen mer användarvänlig. Vänligen kontakta oss på feedback@klaviyo.com, vi vill gärna lösa de problem du har. Vi kommer att göra vårt bästa för att hjälpa dig.

December 15, 2024

all good

Antartic Shower
Spain
13 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!