Reviews (3,095)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

August 21, 2024

Alyssa D was so very helpful and polite. She provided the answer to my questions quickly and accurately. I love chat support. It's quick and easy and doesn't tie me to a phone. I'm loving Klaviyo!

The Celebration Co.
United States
10 months using the app
November 7, 2024

An absolute must for all your marketing needs.

Onze Skin
Spain
About 24 hours using the app
October 22, 2024

Great service and great support.

Caliroots.com
Sweden
6 months using the app
September 19, 2024

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

Sola Shoe
United States
28 days using the app
November 29, 2024

Pricing is really predatory, it increases waaay above what they initially show and they automatically charge you more. When installed, it created a bunch of fake accounts which were just Google Bot "subscribers" with fake emails and now charges me at a much higher price tier just because it considers those somehow to be real people and counts them toward my total. Pretty ridiculous. They don't prorate nor will they allow any free trial or test of their email system. Templates for emails weren't very good and were difficult to use.

Salt Fly Pro
United States
About 3 hours using the app
Klaviyo replied December 2, 2024

Thank you for your feedback. We’re sorry to hear about your experience. Our team will reach out shortly to address your concerns. We appreciate your patience.

August 18, 2024

So simple and easy to use, once set up it does all the work for you. I have recovered so many abandoned carts it pays for itself.

Fernleigh Avenue
Australia
About 1 month using the app
August 5, 2024

In fact, after using it for about a year, I did get a lot of results. Recommended.

Litedeer Homes
Canada
Over 1 year using the app
August 16, 2024

User friendly and easy setup. Received guidance with a devoted team member has allowed for a seamless integration. Highly recommended.

LaviLash Wholesale
Australia
2 months using the app
November 27, 2024

Relatively easy and helpful support

Ritual Relish
United States
About 2 months using the app
August 15, 2024

Klaviyo is a robust email marketing platform tailored for eCommerce businesses. It excels in delivering personalized email campaigns, thanks to its deep integration with eCommerce platforms like Shopify and WooCommerce.

Pawfills
United States
3 months using the app