Reviews (2,912)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

April 21, 2021

Good job on changing the install settings, now I can't install it for some reason, had no problem 1 year ago. But I guess you just don't need new customers.

Shiny SkinCo
Israel
4 months using the app
October 12, 2020

Easy to use, better than any I have seen. I am a total beginner and sent a pro email campaign with ease. Its really pricey though. Other than that, its amazing!

Feel Good Tea Co.
United Arab Emirates
4 months using the app
May 1, 2022

Extremely extremely hard to use and does not even save changes, no tutorials that work whatsoever. Nice one!

Pawsy
Sweden
2 months using the app
Klaviyo replied May 10, 2022

Hey there! We appreciate your feedback - our support team is going to look into these issues for you but if you have details you can send to feedback@klaviyo.com that would be so helpful. Thanks in advance!

March 17, 2021

Good morning I have sent several emails to Klaviyo support for several days, but I have not received answers and solutions. My problem is when I include a product block to my email template, and the product image is not visible. These products are active and published in my store, everything works perfectly, the link and the product information, but the images of the products are not seen in the emails, I have looked for solutions in the klaviyo community and I have written in the post, I have sent emails to klaviyo but without success, no responses from Klaviyo. I need a solution please and if a script is missing tell me and I will install it, help me. I have added feeds from my catalog to klaviyo, and these are uploaded in klaviyo, but no images appear. Help me, I've been writing since last week.

THE BEST PROMO
Australia
4 months using the app
December 18, 2020

Loving Klaviyo! It's a bit overwhelming at first, but there are lots of video tutorials out there to get you going. Love that it's free to start with, until your list has grown. By then, you should be able to afford to pay for it!

LuvPup
United States
4 months using the app
Edited February 15, 2023

Klaviyo has helped our business immensely. The customizability it provides to segment customers and email templates is incredible.

alleyway test
United States
4 months using the app
April 12, 2020

This app has been a lifesaver. It does most of the work for you. I would recommend this app to anyone struggling with building your email campaigns. I absolutely love it!

Badges and Buttons Club
United States
5 days using the app
June 4, 2021

I just started using Klaviyo this week and I have to say it's incredible easy to use. Love the automated features and templates. It's completely plug and play!

Bake Me Healthy Box
United States
4 days using the app
April 12, 2019

Es un poco difícil de entender al principio, pero conforme a la marcha se va haciendo mas fácil, ademas contiene guía sobre todo lo que se puede hacer, eso ayuda mucho, por ahora todo bien

Pamper Your Pet
Chile
3 months using the app
September 9, 2019

Just hours before my launch I was attempting my first campaign email to inform my client base that I would be taking orders and when I hit send, my account was suspended and put under review! The notice to my clients did not go out! The damage that this has done to my business and the revenue that will be lost is immeasurable! If I could give this app less than 1 star, I would!

Lukchang Coffee Traders
United States
2 months using the app