Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 28, 2021

Just sent my first campaign. I'd never created a campaign before so it was a huge learning curve for me. Once I got use to the different items ie. lists, segments, Klaviyo worked well. Small suggestion: it was difficult to see the screen captures in Klaviyo academy (very blurry).

Mystic Mala
Canada
23 days using the app
September 15, 2020

Very Good app !!!!

Having more developed video tutoriel would be nice though. Without it, it can be difficult sometimes to exploit at full power this app

Trotek
France
23 days using the app
November 14, 2023

Quick response to help resolve a problem.

We-Sell-Smells
United States
22 days using the app
December 30, 2020

SO much more functionality than Mailchimp! This app allows me to set up custom flows that make me feel like I'm connecting with my customers a lot more closely - I would highly recommend for any ecomm store!

Reprise Activewear
United States
23 days using the app
April 1, 2020

I wanted to try this app because it integrates with a lot of my other apps that I have... it sucks. You have to log in EVERY SINGLE TIME and recaptcha.. My account got deactivated randomly and haven't heard anything for a week. WTF? It's confusing to use and it takes a lot of time to create a newsletter. I'm switching back over to Seguno.

Raven Born
United States
23 days using the app
August 15, 2020

This app isn’t a app for someone who looking to have all the work done for them, but it does help and provide a great experience and platform for new and old business. Try it, you will love it

Sunflowr Candle Co.
United States
23 days using the app
March 30, 2019

I Used Klaviyo because me not competitive for create email campaign, is very easy..... i love Klaviyo

Super Deals Shops
United States
22 days using the app
Edited February 11, 2020

I have the basic unpaid membership and it's so bomb. You can make things look exactly how you want! I use them for my email marketing and I love it! You can customize everything about the emails. The only thing I don't like is the branding that comes with the unpaid version. I may upgrade so it isn't that bad.

Tori Luxe Extensions
United States
22 days using the app
May 11, 2018

Emails from shopify sign up page doesn't go to any list. Customer service tried to help me solve this problems, but after all it stil did not work.

Cuttingdiesstore
Lithuania
22 days using the app
September 15, 2019

the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any email, instructions VERY unclear, and they take advantage of all the users using Shopify in "auto-mode" installing and uninstalling and no need to think about it anymore, completely disappointed.

Golden Beards
Denmark
22 days using the app