Reviews (3,196)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

April 15, 2024

Been trying to get it to work for 2 days now but there is always something wrong with the popup either on mobile or desktop. Random buttons or text go missing for no reason when they are displayed in the customizer and then all of a sudden they're gone. Was planning on switching from mailchimp but nevermind!

Shoujo Lashes
Netherlands
Klaviyo replied April 24, 2024

Hello there, sorry you are going through this. Can you please open a support ticket, so one of our product experts can help you resolve this. https://www.klaviyo.com/support

Edited July 26, 2020

The best app I have run across by a wide margin. I installed it while taking the email marketing 101 course and it was super useful. Made a lot of the tasks and objectives WAY easier. This is big.

Haze Gray Apparel
United States
16 days using the app
June 17, 2023

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

downshift
Germany
9 months using the app
January 4, 2018

Very good apps. I recommande it !

Fiil Diva
France
16 days using the app
April 15, 2021

Love this app! Very simple and easy to use. I have set up the SMS service and am so happy with the results so far.

Chasing Rainbows Children's Boutique
United States
16 days using the app
January 9, 2019

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.

Smooth Sales
Australia
9 months using the app
May 24, 2019

Great way to increase sales, easy to use and the dashboard makes it easy to see the results! Would recommend for anyone looking to email market.

Formula Fun Foamies
United States
16 days using the app
March 22, 2016

Amazing tool! it helps in conversions! we love it

Sexyrealsexdolls
United States
16 days using the app
October 21, 2019

It's good, until it isn't. Our account was suspended today with no warning whatsoever - apparently sending to non engaged customers. It's been 8 hours and NO response from their customer service team. Totally unacceptable.

MDNA SKIN
United States
About 1 year using the app
August 17, 2020

So far so good. The experience creating my first email was good. Easy to use templates. I like so far.

ElevateHer Boutique
United States
12 months using the app