Reviews (3,173)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

August 10, 2020

Love Klaviyo! Easy to use and so so helpful for my business. Would definitely recommend to anyone and it's fantastic no matter your business size.

Vault Country Clothing
Australia
About 2 months using the app
June 22, 2019

We switched to Klaviyo for Simone Walsh Jewellery after the Mailchimp break up with Shopify. We couldn't be happier so far. Customer support from Klaviyo has been excellent and we're especially pleased with how detailed we can get with segments and flows (automations) compared to Mailchimp, along with very easy Facebook audiences integration.

Simone Walsh Jewellery
Australia
About 2 months using the app
October 2, 2020

Lots of customizations, awesome customer support ;) So far best marketing app that I've ever found ;)

VILRITA
Lithuania
About 2 months using the app
August 9, 2021

We've recently migrated our large subscriber list from an another ESP over to Klaviyo to use with Shopify. Klaviyo have been super helpful and responsive throughout the whole process, and the migration has been pretty seamless. Live chat have been a great help advising on best practices and tips to improve our deliverability.

Faith In Nature
United Kingdom
About 2 months using the app
April 23, 2016

HORRIBLE CUSTOMER SERVICE, VERY UNSATISFIED, DELAYED EMAIL RESPONSE, INCOMPETENT STAFF! I'm going to uninstall and go to Rare.io.
I requested a Demo and was denied because they don't have enough staffing on hands.

Their Newsletter subscription codes has a glitch when I tested it. I emailed them 7 times since April 18 and today is April 23 and have provided them my password to my website and it's still is not fixed.

I gave them clear descriptions and step by step on each defect and also provided screenshots and they kept on saying that it looks like 3 members were added. If their tech support were to read each codes line by line then they would see where the flaws were. I'm an 8 years Senior Java Developer and tested it thoroughly.

Neptune Wild
United States
About 2 months using the app
June 8, 2020

I just sent my first campaign email out and so far so good! This app seems to have all the functions a business would need for email marketing. I recommend it!

Elisamama
United States
About 2 months using the app
May 10, 2019

I too got this to replace MailChimp and its super easy to use and the templates are eye catching! Very glad i choose this app.

Radical Roots Seed Bomb Company
Canada
About 2 months using the app
September 4, 2021

I wanted to like it (onboarding was reasonably easy and it has good features) but this app greatly reduced the mobile Google PageSpeed insights score and that's a no-go. Moreover, I had reached out to support and like some of the other reviewers, I was provided with links to "solutions" that I had already told them I had tried. There was no real attempt at trying to resolve the issue; more like, "well, we're always improving" so basically, just wait until "someday" and maybe it will get fixed, even though if you search online, others noted the same slow-down issues. I debated leaving this review because my Husband and I own a full-stack web development company and we understand the challenges of scaling and keeping everyone happy so I don't like to leave negative reviews; however, I hope that this constructive review will help them improve their product and support response.

Aven WFH Life
United States
About 2 months using the app
Klaviyo replied September 7, 2021

Hi there! Thanks so much for this thoughtful review. We'd love to connect and better understand what's happening for you. If you can send us a note to feedback@klaviyo.com we would appreciate it so much!

April 27, 2020

Tres bonne APK , depuis le temps je chercher une app aussi performante pour le mailing , Klaviyo est au top je recommande

frenchnightshop
France
About 2 months using the app
Edited July 21, 2020

I love that i can mange my shopify account from one place. klaviyo has optimized my page and helped me better track my metric.

The Unicorn's eye
Jamaica
About 2 months using the app