Reviews (2,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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We made the switch from Mailchimp to Klaviyo and we love it so far. The support team are amazing too! Love how easy it was to migrate and how intuitive the platform is.
Great design and love the features. However, all emails sent from Klaviyo go to SPAM, and there doesn't seem to be any fix for this... I was about to switch to it from Mailchimp, but I will stay there as I'm sure our customers get emails from there... Once the issue is fixed I might consider switching again :)
I like this app a lot so far. I think email marketing is the #1 most important marketing activity for shops like mine, and this tool seems to have it all, and is very easy to use once you get started.
I used this app to replace mailchimp.
I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.
I couldnt recommend someone using this platform
After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.
App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:
"Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."
So easy to use - wish I had installed this when I set my store up instead of Mailchimp. Great free app.
Out of all the email platforms out there. Klaviyo is my number r#1 choice. It integrates seamlessly with Shopify. 100% recommend.
great app. I recently started to use it. I think it is gonna be a killer app. So far great email tool
Klaviyo has been an amazing tool for my small business so far! Absolutely loving it. Would recommend