Reviews (2,876)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.
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Really poor service
I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.
The app is good, i like it but i really have a hard time importing my previews contact. but it's really useful
Found it a bit confusing to use!
Such a more intuitive product than most others this small business owner has tried. I recommend growing with them.
I can’t get the flows to work properly. I have been trying to get a hold of customer service for weeks now. Still no answer.
Thanks for the feedback! I'm sorry to hear that you are having trouble connecting with our support team. Our records show that there have been responses to your questions, is it possible they have gone into your spam folder?
un poco tediosa, debería ser un poco más sencilla.
o tendría que tener una guía para nuevos usuarios.
NEW USERS BEWARE!! Perhaps those of you migrating from another email sending service know this already, but when you attempt to send your first flow/campaign Klaviyo will disable your account for about 24 hours while they "verify" you. They want to make sure you did not buy your email lists, which makes sense, but I feel that this procedure was not explained before hand. So when I attempted to send out my very first campaign, on Mother's Day, they froze my account, and my Mom's Day promotion went down the drain. Also, I feel like they could use a little common sense about this: I only have 39 emails on my list!!! Do you really think I am going to spend money on only 39 emails?!? Come on, Klaviyo. There should be a numeric threshold for the verification, perhaps 100 + emails. So, again, I understand the concept: it is Klaviyo's lack of communication and transparency about it that irks me. I am sure it's in the fine print somewhere, all I am saying is be more up-front about it please!!
So, if you are brand-new to an email service like this: give yourself an extra day or so, before your first campaign, in order for them to verify you. Why they cannot verify accounts before the campaign goes out is beyond me.
Anyway, that's my rant. For what it's worth I am now "verified" and up and running. Just beware!
A useful app, but the support is terrible, clueless. 24/7 support is a fib. If you have an issue leading into a weekend you are stranded until Monday US time, which for me in Australia meant 4-5 days from problem Friday morning (a computer glitch) to solution Tuesday morning. An apology is fine, but some compensation would have made this bitter pill easier to swallow.
We appreciate your feedback, the team has reached out to help you get any issues resolved.
Terrible experience with support. Raised one ticket with no response. Raised another which took nearly 24 hours for a response on an urgent item when they promise 2 hours. So went to live chat which was a waste of time - rude and seriously unhelpful. The platform is also half built and buggy. Features clearly listed in the documentation don't exist on our paid plan for some reason. UI/UX is terrible and it's hard to get to the basic analytics you need.
a waste of time I will not recommend ever! after I worked on all the emails and they were LiVE next day when I logged NOTHIS WAS there how is this possible? and support? no support !