Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

December 26, 2023

DON'T USE THIS APP. They overcharged my visa card and refused to give my money back! They just charge your card without asking, so check your settings if you have this app! Also, the app is slow, has bad templates, and everything they do you can do on the Shopify email app, which is free.

Priceless Beads
Spain
18 days using the app
November 30, 2023

Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!

MANEPRINT
United States
19 days using the app
December 22, 2020

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful

kindtouchlovers
United States
20 days using the app
July 16, 2018

Works great, awesome for a jewelry dropshipping store to keep contact with customers

Testikauppa1212
Finland
19 days using the app
Edited September 10, 2019

This is a great marketing tool - I can get a hold of more people this way, and make sure that they know what offers I have. My store is new so I selected the wrong plan but they helped me fix it and they've been really nice.

Citrusee Women
United States
19 days using the app
June 13, 2022

Much better than Mailchimp. Cannot believe that there are still lots of brands sticking with Mailchimp.

Zero Zero Robotics store
China
19 days using the app
January 14, 2024

We started testing this tool for our site before we went online, and they disabled our account without any notice, you ask for a reason and they send you huge FAQ file and it's your job to figure out why they disabled you.
Very unprofessional behaviour.
We moved to Omnisend which works perfect. be careful of Klaviyo!

seawe
Israel
16 days using the app
December 1, 2018

By far my favorite marketing app. The free plan offers a lot for new businesses and the pricing is very fair and scales with size. https://highzer0electronics.com/

HighZer0 Electronics
United States
19 days using the app
January 21, 2020

I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.

Kan Goods
United States
19 days using the app
Klaviyo replied February 5, 2020

Kan Goods. Has this been resolved at all? We at Klaviyo definitely want to help. You can always connect with us at https://help.klaviyo.com/hc/en-us/requests/new

April 18, 2020

la mejor app de marketin por email! muy contento! la verdad es que cumple todos los requisitos, funciona a a la perfección!

AuricularesPodsTM
Spain
19 days using the app