Reviews (3,155)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

September 4, 2020

Easy to use for simple process ans so powerfull on advance use.
A must have!

TMH Company
France
About 1 month using the app
October 16, 2020

The app seems complex at first, but once you get the hang of it you realize what a great tool it is! The free version of Klaviyo is 200x better than Mailchimp. I really wasted some valuable time using Mailchimp. Never going back.

Vita Vegan
United States
About 1 month using the app
November 4, 2020

I'm a small start-up and I'm using this to manage my email marketing. I really like that the free version has reasonable features for my small email list since I don't have the budget to upgrade to the paid version. I imagine the paid features will be even better once I grow to a point where it makes sense to upgrade.

Shimmersix.com
United States
About 1 month using the app
Edited May 8, 2021

Had to spend some time getting to know Klaviyo, but once in, I am now loving everything! So many amazing features that I can't wait to start using.

STUDIO MINI
Denmark
About 1 month using the app
September 8, 2020

Love this app. Such amazing features and once initial set up and templates implemented this app is logical and straightforward in its steps.

Fancify Wall Murals
Australia
About 1 month using the app
December 14, 2019

Best of all email campaigns for now. Goint to learn it deeper. If you are looking for simplicity & clarity - here it is.

ArtStyleBeauty
United States
About 1 month using the app
Edited April 5, 2023

It is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call we were left with no help.

GUDO WORLD
Canada
About 1 month using the app
Klaviyo replied March 3, 2023

Hi there! Apologies for any confusion on onboarding and migration. Unfortunately those options aren't available to free accounts but we would love to look into it if you can forward any emails with promises of setup and migration support. Our email is feedback@klaviyo.com. Thanks!

May 8, 2019

Really poor service

I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.

Plus Size Clothing Co
Australia
About 1 month using the app
November 7, 2015

This app has been a true lifesaver for us! The emails are flawless. Able to integrate with mailchimp list. Was having struggles with mailchimp emails and headaches. This app does almost everything you need when it comes down to customers, abandon carts, etc... Love it! 5 stars. Sales from emails sent every time!

The Pynk Store
United States
About 1 month using the app
June 26, 2020

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.

PolarisDeals
United States
About 1 month using the app