Reviews (3,175)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

August 20, 2020

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

Hazel Kitchen
United States
13 days using the app
October 31, 2021

So far I'm loving it. At first when seeing other people use it, it was confusing. But after getting the chance to slow down and taking the time to learn it for myself, it's not too bad after all and you do get the flexibility to add in your own graphics, gifs, etc. to really make it your own without having to use the basic outlines that's provided. Additionally, everything is just seamless, simple, and straight to the point. Also, I love creating the flows and triggers, too. That really helps. The only thing I wish is that more fonts were implemented aside from your basic helvetica, character spacing, and such. That would help a ton. But, otherwise, that's about it.

Ode to Self Skincare and Wellness
United States
10 months using the app
Klaviyo replied November 1, 2021

Hey Kimberlee, look out for an email from us with some font-related tips. We support more than Helvetica and are excited for you to explore your options! Stay tuned...

December 14, 2017

I've been using Klaviyo for over a year and have to say it's definitely the best for eCommerce. It's also the most expensive, but worth the price if you can afford it.

Puraorganic
United States
10 months using the app
April 14, 2021

Constantly disconnects - have had to redo my entire account about 5 times now. However - when it works, it works.

NeckTechUK (Hellespont Technologies Limited)
United Kingdom
12 months using the app
October 31, 2020

Great email service, very easy to use, and is one if not the best I believe for automation and flows however their customer service needs to be looked at. For a company of this size and the price there asking, live chat should be available to paying customers 24/7 to include customers outside the US. I hope someone from management can view this review and take it into consideration

The Healing Heart
Australia
12 months using the app
July 29, 2024

Werkt super handig!

MiniMaatje
Netherlands
August 7, 2021

So unbelievably easy to use, and to have email that integrates with my store? A dream. I used to use Mailchimp and I don't know why I waited so long to switch over.

Knot Another Hat
United States
12 days using the app
December 9, 2018

It works! this is amazing, love it!

would recommend for any beginner.

It works! this is amazing, love it! would recommend for any beginner. You should give it a try

Shop Jackie M Cooper
United States
12 days using the app
November 16, 2022

Klaviyo has been fantastic growth and revenue tool for our store. Great all around product. The summer release of the email editing interface changes are the only knock to 4 stars verses 5 stars. Some aspects of the new editor interface are a step forward while several seemed rushed and not as successful and easy to use as previously.

One Stop Plus
United States
9 months using the app
July 31, 2019

I've only set up one email so far, but I am more than happy with all the other features that are available. The possibilities are endless with Klaviyo!

Trekell Art Supplies
United States
11 days using the app