Reviews (3,197)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

December 2, 2018

Brilliant email marketing platform, would definitely say it is the best I have used, so easy to navigate and really great features.

BodyVista
United Kingdom
3 months using the app
April 9, 2019

Easy to use. Very useful information. Klaviyo staffs are very helpful. Overall, good Marketing Automation tool.

SooFina
Canada
3 months using the app
July 6, 2020

This app has helped me start segmenting my email lists and sending regular newsletters! The help blogs have been super educational and straightforward. I would highly recommend Klaviyo and look forward to learning more!

KEPT
Canada
3 months using the app
Edited June 24, 2019

Sou do Brasil, estou gostando muito do aplicativo, ótimo para quem precisa enviar e-mails marketing e aumentar ainda mais suas vendas!

lojakikaribeiro
Brazil
2 months using the app
Edited December 27, 2017

This! If you are looking for an app for automating your emails, then this is the one. So easy to use and understand and the support is great. Just remember to turn the emails on to live instead of manual to send them automatically.

Phone Holder Gadgets
France
2 months using the app
July 1, 2018

I was a firm Mailchimp customer.. Until I saw Ezra Firestone using Klavio.

Now, I wasn't looking for another email marketing program.

BUT

Seeing how well it auto-segments our Shopify customers, it does an amazing job at just "working".

Highly recommended, although I do still use mail chimp for signup forms, but then all mail chimp lists are auto uploaded to Klavio so i'm not missing out on anything.

Brainpower Nootropics
United Kingdom
2 months using the app
May 4, 2020

Great app. I absolutely love it and my campaign emails looks amazing! Will keep using this app for all my newsletter emails.

Laura Francesca's
United States
2 months using the app
October 14, 2019

So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app

Lulu Beauty Market
United States
2 months using the app
Edited September 13, 2023

A useful app, but the support is terrible, clueless. 24/7 support is a fib. If you have an issue leading into a weekend you are stranded until Monday US time, which for me in Australia meant 4-5 days from problem Friday morning (a computer glitch) to solution Tuesday morning. An apology is fine, but some compensation would have made this bitter pill easier to swallow.

Jerry Furnell Author
Australia
2 months using the app
Klaviyo replied September 13, 2023

We appreciate your feedback, the team has reached out to help you get any issues resolved.

Edited January 4, 2024

I use this app and choose $60 plan, I sent some mails and SMS, no one open mails, no any use on the business, you can just ignore this app.
Why this app good? because they take a lot cost on the marketing!!!

I AM VERY ANGRY ABOUT KLAVIYO!!!!!!!! if you need to use it, plz see my words. I chose a plan that cost $60, after one month, I don't need this app, so I remove it, but it never notice me I need to change plan to free, than this app won't charge me anymore, just let me remove it, than, after a month, klaviyo just chage me $60 again, without any any notice, I even do not know why I cost $60, if you still charge me if I don't change to free plan, you should notice me BEFORE i REMOVE IT,!!!!. and it's so complicated to change free plan. I do not use this app long time, KLAVIYO should refund to me, plz solve this problem asap.

Partysline
China
About 1 month using the app