Reviews (3,196)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

August 14, 2023

Great product, much more logically laid out, functional and performant than another mailing platform named after a monkey.

{ Flower Thinking }
Australia
9 days using the app
Klaviyo replied August 16, 2023

Thanks for the review and for choosing Klaviyo!

April 4, 2014

Excellent tool. Excellent support team. I strongly recommend it!

NUVULA
United States
9 months using the app
July 16, 2015

Excellent quality app. I really like the customization options and creating campaigns is easy. Still getting the hang of "flows" but so far so good. I haven't had to contact support yet (which is a good thing). One of the only things I'd like to see is being able to customize the pop up with a custom image. Other than that, very pleased thus far.

Msscguitar
United States
9 months using the app
April 16, 2019

I used this app to boost my audience sales.Best app to get in touch with your loving customers.
@www.oyadrive.com

OyaDrive
India
8 days using the app
May 5, 2016

I like Klaviyo, my favorite part about their program is the ability to easily replace the terrible default shopify email templates with nicely designed Klaviyo emails. For me it was Klaviyo vs ActiveCampaign, I loved AC's incredible marketing automation ability, but Klaviyo offers a lot of functionality in that department too and is much easier to use. Ultimately running a successful business is all about user experience and Klaviyo's wins in that category with it's nice email templates.

Arctiq
United States
9 months using the app
November 27, 2020

So far so good! I've never used an ESP before and there's definitely a learning curve for newbies but they offer phenomenal support to make things easier.

Aeonic Skin
United States
8 days using the app
November 29, 2014

This is by far the best e-commerce marketing automation system that I've seen on the market. The online marketing industry has Infusionsoft and the e-commerce industry now has Klaviyo .. it really is a must have for shopify.

MarianoFoods.com
United States
9 months using the app
October 6, 2021

good app and the online chat is really usefull , great service quick when you paid minium fees for subscription

Precision EFI
Canada
8 days using the app
January 4, 2024

I'm just getting to know this app, but I'm already blown away by all the possibilities and the support. I'm on the free plan and have access support via email only, but I get very detailed answers and guidance the same day!

maartjedeboer
Netherlands
8 days using the app
Edited September 25, 2021

Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better

TênisBom
Brazil
5 months using the app