Reviews (3,197)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

July 9, 2020

if there is an app that makes you want to break your laptop then this would be it, go ahead break it.

LedLightingDisplay
United Kingdom
About 2 months using the app
April 29, 2022

rubbish, my account was suspended once it was posted, I contacted them at least 6-7 times, no one responded to me and helped me solve the problem, they charged me $150 and then disappeared, I can provide my The screenshot of the email, I promise this is true, in addition, the price of klaviyo is very expensive now, and the experience is getting worse and worse, I absolutely do not recommend it! ! ! !

Ashaney2022
China
About 1 month using the app
Klaviyo replied April 29, 2022

Hi there! We'd love to help get you up and running but our team is having trouble locating your Klaviyo account. Can you send details over to feedback@klaviyo.com when you have a moment? Thanks in advance!

May 24, 2019

Best app ever to email marketing! It has a lot of functionalities that make the work very easy and the UX flawless.

Reggaeton Store
United States
3 months using the app
November 20, 2019

Klaviyo is an awesome app that every online business SHOULD have. I t is a great automation tool to grow your business through marketing.
I love it.
Thank you Klaviyo for being there.

E-Global Shop
Morocco
3 months using the app
March 24, 2019

FUCKING AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Genius .Co
United States
3 months using the app
January 3, 2018

Hands down the best email app out there-- and I've tried them all from Drip, Remarkety, Soundtest, Privy, Rare and Mail Chimp.

We're using this app for Wicked Good with great results. It's easy to install and very effective.

www.wicked-good.co
Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood

Wicked Good Perfume
United States
3 months using the app
August 19, 2019

I have just launched my store and have been using this app for email. It has some great automated flows and templates. Customer support is also excellent - they respond promptly and explain how to solve issues well.

Brave Edith
Australia
3 months using the app
October 20, 2020

BE CAREFUL TO UPGRADE YOUR PLAN! The plan cannot be canceled because you have to submit a form for cancellation. Then no one will reply to you. Their customer service is zero and totally waste your money. I've paid $700 a month and a lot of time to setting up. The result is frustrating. So I submit the cancellation one week before the new billing cycle. Guess what, NO RESPONSES UNTIL NOW. So I have to pay for next month!! AWFUL APP I'VE EVER SEEN

SugarAndVapor
Hong Kong SAR
About 1 month using the app
Klaviyo replied October 21, 2020

Hi SugarAndVapor, We're sorry to hear that you had such a negative experience! It is not our practice to charge if you've cancelled and aren't using the product, our support team has reached out to understand more about what went wrong.

August 3, 2019

I have been using this app for a couple of months now, and it is very easy to setup and understand. I have created an email campaign and a welcome series email flow. I really love how easy it is to bring products into templates directly from Shopify catalog. I also really like the endless amount of analytics available!

Treats2eat
Australia
3 months using the app
January 24, 2019

Pensé que iba a ser muy difícil de utilizar pero es fácil no tuve ningún problema fácil de utilizar la recomiendo

One-more-fashion
Spain
3 months using the app