Klaviyo: Email Marketing & SMS

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!

I don't know much about marketing but this app has been very helpful. Its step-by-step process has made it really simple to create campaigns and establish flows. Only 4 stars though because I submitted a question to support and no one got back to me. I was able to figure it out eventually though.

I have tried many email marketing apps and Klaviyo is the best which suites my needs. This is the only app you will need to manage your email marketing.

not user or beginner friendly at all. the tutorials are very long winded and dont offer much help. I dont see how this app has the rating it does. very difficult and confusing to set up

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer.
The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.