Reviews (2,458)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its impact on revenue and customer engagement, praising its automation, segmentation tools, and seamless Shopify integration. The intuitive interface and detailed analytics are key features, alongside responsive and knowledgeable support. Additional resources like documentation and webinars are valued for helping new merchants navigate the platform effectively, making it a top choice for enhancing e-commerce operations.

March 27, 2025

O melhor sistema de email marketing, e que realmente funciona!

Cristais Místico
Brazil
About 2 months using the app
Klaviyo replied March 31, 2025

Ficamos contentes por saber que está a adorar o Klaviyo! Obrigado pelas 5 estrelas!

December 11, 2024

Easy and with a lot of tutorials so you can figure out how most things work. Set up is easy with loads of templates or you can create your own.

My Pretty Babi
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

Edited September 26, 2024

Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need ...

Sands of Time Gallery
United States
Over 5 years using the app
Klaviyo replied September 9, 2024

Hello,

I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via ...

May 15, 2025

Great App

Whitehouse & Continental Linen
South Africa
Almost 4 years using the app
Klaviyo replied May 19, 2025

We're glad to hear you're liking Klaviyo! Thanks a bunch for the 5 star review!

September 16, 2024

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.

Rare Breed Coffee
United States
10 months using the app
March 17, 2025

Such a amazing tool, I really love it :)

Blink Goods
India
28 days using the app
Klaviyo replied March 19, 2025

Thank you, thank you! We appreciate the 5 stars 🌟

September 5, 2024

Highly recommend Klaviyo.

It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better!

The Klaviyo team are quick to reply, helpful and knowledgeable.

Shropshire Petals
United Kingdom
5 months using the app
Klaviyo replied September 9, 2024

Thank you so much for the awesome review! We're thrilled to hear that setting up Klaviyo with your Shopify store was a breeze and that you’re loving the out-of-the-box ...

January 8, 2025

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!

Sweet Mouthful Mixes
United Kingdom
Over 2 years using the app
Klaviyo replied January 9, 2025

Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

April 24, 2025

I love how easy this makes everything!

On Your Sleeve
United States
2 days using the app
Klaviyo replied April 29, 2025

Glad to hear it!! Thanks so much for the 5 stars!

November 15, 2024

Seamless integration with shopify and I'm loving the amount of information I get on customers habits around the marketing I have sent out.

Wool and Crafts
United Kingdom
About 2 months using the app