Reviews (2,419)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

April 15, 2025

Très belle expérience avec cette application.

Chienalafolie
Canada
Over 1 year using the app
Klaviyo replied April 18, 2025

Nous en sommes ravis ! Merci pour votre commentaire 5 étoiles !

November 29, 2024

I would give a 0 if possible. DO NOT SWITCH to klaviyo. We have been in business for 9 years and when we switched to K, our 60% open rate dropped to 20% and all of our emails land in SPAM. All they could say was it was losing consumer confidence and we have to do their "reputation repair" Klaviyo totally screwed us on all big sales. Any one have any idea who else would be a better alternative? ...

The Lomas Brand
United States
6 months using the app
March 22, 2025

Easy to use, great support and training!

Cotton & Cashmere
United States
Over 1 year using the app
Klaviyo replied March 24, 2025

Thank you for the 5-stars! ⭐

April 8, 2025

This app is the best app for email and SMS marketing, really recommend!

Plantthatplant
Sweden
4 days using the app
Klaviyo replied April 10, 2025

Thank you for the review! We appreciate the 5 stars.

April 15, 2025

Excellent email marketing platform for e-commerce!

Grateful Hearts Ranch
United States
3 days using the app
Klaviyo replied April 18, 2025

Thanks so much! We appreciate the 5 star review!

January 15, 2025

Support always helpful and app is simple and easy to use. Highly Recommend.

Trackershop
United Kingdom
5 months using the app
Klaviyo replied January 16, 2025

Thanks so much for shouting out our support team! We appreciate the review!

June 3, 2025

Easy to use, thorough analytics

Derma Dayna
United States
8 months using the app
Klaviyo replied June 5, 2025

Thank you for your positive feedback! 🙂

May 15, 2025

Great App

Whitehouse & Continental Linen
South Africa
Almost 4 years using the app
Klaviyo replied May 19, 2025

We're glad to hear you're liking Klaviyo! Thanks a bunch for the 5 star review!

April 24, 2025

I love how easy this makes everything!

On Your Sleeve
United States
2 days using the app
Klaviyo replied April 29, 2025

Glad to hear it!! Thanks so much for the 5 stars!

February 4, 2025

Hana hat einen super Service geboten und war sehr hilfsbereit!

Livom
Switzerland
About 4 years using the app
Klaviyo replied February 5, 2025

Wir werden das positive Feedback unbedingt an Hana weitergeben!