Reviews (2,942)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

August 14, 2020

This APP is really nice team! They are honest, trustworthy, considerate partners, I am eager to recommend to anyone!

Collision Gear Show
United States
2 days using the app
September 8, 2023

damn thats some hot shit.
Top App, habe jetzt Dank dieser App richtig Zeitersparnis! Merci

Echtheitscheck
Germany
2 days using the app
Klaviyo replied September 13, 2023

Thanks for the review and for choosing Klaviyo!

November 2, 2022

I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.

Healing The Hyperbaric Way
United States
About 2 months using the app
Klaviyo replied November 3, 2022

Hi there! Happy to help and our support team will be reaching out shortly to address your signup form issues. Keep an eye on your inbox!

November 9, 2023

wat of money i suggest not use this app

Bookread
United States
29 days using the app
April 22, 2020

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

WeJustSocial
Canada
30 days using the app
January 4, 2016

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

Casebuddy
Australia
30 days using the app
May 7, 2021

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

BostonPots
United States
2 days using the app
July 1, 2020

I don't know much about marketing but this app has been very helpful. Its step-by-step process has made it really simple to create campaigns and establish flows. Only 4 stars though because I submitted a question to support and no one got back to me. I was able to figure it out eventually though.

Classy Chic
Canada
About 1 month using the app
October 20, 2023

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!

Lena
United States
28 days using the app
September 1, 2020

I have tried many email marketing apps and Klaviyo is the best which suites my needs. This is the only app you will need to manage your email marketing.

Frexp
Sri Lanka
1 day using the app