Reviews (2,951)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

August 26, 2023

I have registered, I try to log in - I write an account that is not active, I go to almost and click confirm account - it throws me to another window, where it requires me to log in to the account again and when I log in, I write an inactive account. Bottom line - I couldn't just log in. When I tried to write to the support service, in order to do this, I need to log in to my account)))) I couldn't even write to them)

Myhealth
United States
13 days using the app
Klaviyo replied August 28, 2023

Thanks for reaching out and sorry you are unable to get into your Klaviyo account. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new

July 23, 2022

We recently started using Klaviyo and are really happy with it! It's very easy to use and looks great! We tested out a few other email marketing providers for eCommerce and found Klaviyo to be the easiest to use - some other well-known ones were very glitchy!

French Rain
United States
13 days using the app
November 8, 2023

Tool is good but Klaviyo should solve the t-online.de delivery problem (bounce) finally!
The problem has existed for ages and t-online addresses are common in Germany. With other providers, delivery to t-online addresses works!

CHAMOON
Germany
13 days using the app
Edited April 9, 2019

easy to create emails, over the top data analytics, and great customer service. I love the platform. Highly recommend it.

Candace Stribling Jewelry
United States
13 days using the app
February 12, 2020

I switched from Mailchimp to Klaviyo because Shopify was no longer working with Mailchimp, and I was a little ticked off about learning a new platform, but after taking a day to really dig into what Klaviyo does, I'm stoked.

As a designer first, I can use their email builder to create things pretty much exactly how I want to look - and now that I've setup a couple flows to greet new signups to the newsletter and automate a couple other simple things. I'm very pleased. The pricing (free) is great as I currently have a small wine club newsletter under 250.

Make the switch!

Plot Wines
Canada
13 days using the app
August 20, 2020

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

Hazel Kitchen
United States
13 days using the app
May 5, 2022

The app could be ok to work but due to the EXTREMELY TERRIBLE customer service, one will never know. I made numerous requests for a demo. All demo requests were denied (though they advertise it), leaving me to create an account, have issues, and literally nobody to assist. I tried the chat, where I got a message that I needed a paid account in order to receive help. Well my lists of contacts does not require a paid account and quite Franky, I would not need to do all of this, if someone would be willing to provide a demo.

Dèlavè Denim Co
United States
13 days using the app
Klaviyo replied May 10, 2022

Hi! So sorry you're experiencing these issues. Our team is happy to help - keep an eye on your inbox for a message from us.

October 14, 2018

Advantage: easily integrate with Shopify.
Disadvantages:
1. This app is way more expensive than other marketing automation apps.
2. The app will send the "Subscription confirmation" email instead of the emails you configured to send. If you wanna disable the "Confirmation" option, you have to upgrade. And there is no information about this which wasted tons of my time to investigate my email marketing problem.

Ovcio
United States
13 days using the app
Edited February 9, 2021

We switched to Klaviyo from another automated email subscription service that we were unable to move forward with. After initial setup we were immediately able to start sending out emails with no problems. We are still learning how to use this application and we still have questions but the staff has been helpful in steering us in the right direction. It is a little more complicated for a beginner but once you get past the basics it does a lot that our last program couldn't dream of doing. 4 1/2 start wold be more appropriate. Very happy so far!

Essentials Everything
United States
12 days using the app
February 7, 2021

I just switched from Mailchimp and this is way better. The only thing I liked better about Mailchimp was the price, but Klaviyo integrates much better with Shopify. So far I find it easier to automate flows, collect data, and design e-mails for scheduled sending.

Amanda Baxter Studio
United States
12 days using the app