Reviews (3,197)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

May 27, 2019

VERY VERY VERY hard to make a custom email template and not enough information to find on website...

Sententia Jewelry
United States
About 1 month using the app
March 16, 2021

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

The Steeping Room
United States
About 1 month using the app
November 12, 2019

I have been using this app to capture my email contacts gathered by my spin wheel app. Klaviyo was recommended by top online marketers as the best option in email management. I was blown away by the ease and depth of the software. Don't be scared of the increasing cost as your list grows, because this software will pay for itself with just the abandoned cart flows turned on. Keep up the great work!!

PS. The training videos and webinars are amazing and FREE!!

Remschneider Kettle Corn
United States
About 1 month using the app
November 17, 2019

You won't regret it. Klaviyo has really helped our business. I am so pleased with this product. You won't regret it.

In Case Co
Canada
About 1 month using the app
March 9, 2020

I used this app because it is free for me as a brand new newbie, it takes off a lot of stress. It will control my emails that I would receive the new ones that make a huge difference on growing my business. I am very grateful for the help of this app designer, it will be a great help to me.

eWatch Me Now
South Africa
About 1 month using the app
May 23, 2019

Have a bit of a history with Klaviyo. It's a feature rich, communication platform that has a lot of intuitive emailing options. Originally we used them for our mailing campaigns. In the end we switched to Mailchimp because of cost. Klaviyo is expensive. Now we are back to Klaviyo and they are even better. The cost is high, but the tools are there to utilize your mailing lists to the max. It's somehow much easier to use than Mailchimp & more comprehensive. Happy to be back to Klaviyo!

PureSenseCases.com
Hong Kong SAR
About 1 month using the app
December 23, 2020

I used this app for the first time today and so far I´ve had a great experience. I highly recommend it

svgmky
Mexico
About 1 month using the app
January 9, 2022

I am still inside the free version but I really love this app compared to other email marketing tools like mailchimp for example. The technical approach and possebilities are just on another level so is the support. There is always a friendly person answering in fast fashion as soon as I need some help. They helped me a lot along the way so far. Will most propably upgrade when its time...!!!! Go for the app when in doubt!!

Tape Lab
Germany
30 days using the app
May 19, 2024

Una gran herramienta y un equipo de soporte excepcional.

PERMISOSHOP
Spain
14 days using the app
April 22, 2020

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

WeJustSocial
Canada
30 days using the app