Klaviyo: Email Marketing & SMS

Super fast help and answers that fixed my problem straightaway. Even on New Year's Eve.

I spent hours setting up my account and creating a campaign only to have my account disabled the moment I tried to use it. I'm still trying to figure out what happened. Complete waste of time!

Shocked by the lack of onboarding, as this had been promised.
I find the whole platform very slow and unresponsive to the point of unusable at times.
The lack of 'support ticket ' system makes it impossible to manage help and issues.
Nobody takes ownership of issues.

Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra.

For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction.

Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.

Tengo todo conectado pero no me manda los mensajes cuando alguien se suscribe a la tienda o abandona el carrito … en fin. Un defraude

Recently switched from Mailchimp; the difference is eye opening. Klaviyo lays out the campaigns, lists, and workflows in a very intuitive manner. Mailchimp is good for inly entry level mailing lists (free), but once your numbers start to grow, switching to Klaviyo is a must.

I resisted installing of this app because I wanted to find less expensive options for sending emails and such. I spent hours, weeks, looking for a way to get popups, emails and the right integration within Shopify and, for it all to work seamlessly together. It was exhausting. Finally, I "bit the bullet" and installed Klaviyo. I love it! It can be a bit tricky to learn at first but, once you're over the first hurdles, it just works. Thanks Klaviyo

I have only just got this app, but it is working well so far. Nice and easy. You can create emails with your own logos, colours, text, to represent your business as you wish. I recommend trying it.

They are honest, trustworthy, considerate partners. They are honest, trustworthy, considerate partners.

Why does it keep on sending klavio logo??? I have paid, and it says it's turned off. I have also tried to add my logo, but it keeps on showing the Facebook messanger icon as a logo.

Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star.

For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings.

The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response.

Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.