Reviews (3,153)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.
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I have only just got this app, but it is working well so far. Nice and easy. You can create emails with your own logos, colours, text, to represent your business as you wish. I recommend trying it.
They are honest, trustworthy, considerate partners. They are honest, trustworthy, considerate partners.
Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star.
For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings.
The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response.
Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.
We appreciate your feedback, and we're sorry to hear about your challenges. We apologize for any inconvenience with email template compatibility and customer service. If you haven't had the chance, our Customer Education team has a couple of great resources; this being one of them (https://help.klaviyo.com/hc/en-us/articles/360049181631), and there is also a chrome extension from litmus that works with Klaviyo (https://help.litmus.com/article/594-litmus-klaviyo-guide). We'll certainly take your concerns into consideration as we are continuously improving our product. If there's anything specific you'd like us to address, please provide more details. We value your input and aim to enhance your experience with Klaviyo.
Why does it keep on sending klavio logo??? I have paid, and it says it's turned off. I have also tried to add my logo, but it keeps on showing the Facebook messanger icon as a logo.
Superb application. Like everything, there is quite a bit of a learning curve. They could do with an introductory video that explains SIMPLE things that ARE STRONGLY RECOMMENDED.
FAQ on common errors or questions would be greatly appreciated. They launch into complicated stuff far too early without covering the bare essentials.
I think novices would have some difficulties, but this is a superb application with great benefits.
Really blown away by how easy this app is to use. There was a few things I was confused about, I emailed Klaviyo at 4.50pm and had a reply within 5 minutes! They explained what I needed so simply. Also love that it's cheaper
Trying to do something as simple as send a email campaign to everyone on my mailing list for black friday is a nightmare. The system wants you to chose a group for your campaign that does't allow for EVERYONE. Running a business only allows you to allocate so much time to try and figure out a app. This app may have merits but it makes it very hard to do a very simple thing.
This app is intuitive to use...especially considering the complexity of the data it tracks. Klaviyo was very helpful with initial setup too. I am NOT a techie, but I have managed to get my email flows set up.
Don't bother, just tried to send out the email announcing the launch of my website to my VIP client list (a huge 10 people) and my account was disabled until they review it which takes one business day. Well its Sat. so now I either have to push back my entire social media campaign or my VIP clients are going to find out after the general public. Great work guys, maybe you could have verified my account in the 6 months I have had the app installed and not the moment I send out a campaign.
Great app, it has helped a lot, especially with keeping track of my customers and understanding their behavior.