Reviews (3,152)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

Edited May 14, 2020

I will admit. I only switched to Klayvio because of MailChimp stopped its integration with Shopify. Everything happens for a reason right? My email marketing has gotten so much better because of the switch. Klayvio is a power email marketing tool! It is simple to use and the preset templates are amazing. You will not be disappointed with klayvio!!

Excellent ******

Kirious
United States
7 days using the app
Edited July 7, 2020

No support. No contact synching. Wouldn't let me send my first email at the very last minute after spending a ton of time setting it up due to some account issue that they wouldn't elaborate on. Nothing but frustration. Moving to Privy. Don't bother with these guys.

Rhythm Infused Seltzers
United States
4 months using the app
July 7, 2014

First and foremost, I have to commend Ed on his personal follow up and the way he goes about it, it is excellent and 100% shows the integrity of the company. Secondly, there free service where they allow you to make your emailer's look GREAT, is amazing. That really made life easy for me, and allowed me to make a much better impression with my customers due to the ability to create simply HTML emailers. I am in the process of testing out their other stuff, as right now from a Newsletter standpoint I am pretty happy with Chimpified and the Mailchimp system, but definitely excited to see how their service can help my business when it comes to these:

- Best in class abandoned cart follow-ups that show items in cart
- Send automated order follow-ups weeks and months after purchase to keep customers returning
- Easily add sign-up pop-ups on your site to collect new emails

Buiced Liquid Multivitamin
United States
7 days using the app
November 2, 2019

Some of the language used to explain the processes was very confusing for me at first. I have learned most of it, but it could be explained a bit clearer. Overall a good application to use.

The Dogs Maid
United States
5 months using the app
January 10, 2024

A little rocky of a start in the learning process. I think It's a great process but scheduling in time to really understand the interface is important and an investment. Would recommend for serious entrepreneurs

Cacti Oasis
United States
5 months using the app
Klaviyo replied January 23, 2024

Thank you for sharing your insights! Your feedback is valuable, and we're continually enhancing the UI to ensure a more intuitive user experience. If you have any questions or need assistance at any point, feel free to reach out – we're here to help.

November 1, 2021

So far, so GREAT! I came from another ESP and Klaviyo has so many more options, analytics, templates, etc. The former had only a few templates and a lot of the functionality was not available on the free plan. Klaviyo rocks so far!

Divella Designs
United States
6 days using the app
January 15, 2019

This app has been great thus far! A little difficult to use at first but as you play around with it, it gets easier. They have a free plan that is great if you are just beginning and have less than 500 customers. Can't wait to see how this goes!

Pawtique Pet Boutique
United States
5 months using the app
April 3, 2018

This app is amazing.It is very logical and requires focused attention initially, but once you get past that it's smooth sailing. The only thing that could make this app better would be more YouTube videos demonstrating its functionality in a practical manner. I think it would take over if it had that.

Good Dilly
United States
6 months using the app
February 23, 2022

I love the option of setting up flows and being able to go straight to the app from Shopify. We're moving off of our beloved Mailchimp to give this a proper try.

VERO Watch Company
United States
6 days using the app
February 23, 2022

Klayvio is a great app. It is very easy to use. It also integrates well with other apps like Social Snowball.

Kiwee
Canada
6 days using the app