Klaviyo: Email Marketing & SMS

So far so very good. The app is working flawlessly and doing what it's supposed to do. I'm very happy with Klaviyo right now and still testing it within my store and looks very promising..

Intend to update this review on further testing. Kudos Klaviyo team!!

Great apps, improve my marketing email. Boost my sales and sales funnel. Really recommended for newbie

I just created my company's first email with Klaviyo, and am happy with the way it came out. Looking forward to creating more.

I had created a newsletter signup bar on top of my site with Klaviyo a couple weeks ago, but just noticed it has mysteriously disappeared, although I hadn't taken any additional actions on it.

Really easy to set up, account manager contacted me to help with any questions I had, great tutorials on the academy. Brilliant app!

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer.
The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

Absolutely love the customer support and the app is the best in the game

Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.