Reviews (3,202)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

November 25, 2021

Klaviyo has helped me saved time as the pre-built templates are very easy to manpulate. Thank you very much.

NaturalSlim Europe
Netherlands
27 days using the app
Edited July 5, 2023

Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000

Vitalstoffkraft
Germany
27 days using the app
Klaviyo replied July 5, 2023

Thank you for your feedback and for sharing your concerns.

If you set up a new account for your new store, you do get email and chat support for 60 days. In addition, we encourage you to make use of the following resources, which are available to all customers on our free plan at all times:

Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice. https://community.klaviyo.com/

Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. https://help.klaviyo.com/hc/en-us

Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills. https://academy.klaviyo.com/

May 28, 2024

This APP is amazing! Its intuitive, and is very powerful.

WonderHer
Malaysia
10 days using the app
November 18, 2019

Pretty intuitive to understand & put to good use! It has a direct integration with Shopify and many other apps!

ALIDAFASHION
Romania
26 days using the app
August 12, 2018

One of the best app there is on the market

Narutosexclusivecollections
Singapore
26 days using the app
August 30, 2022

So easy and powerful for my business. Used it for free for a while and now as Im growing (with their help), I got on a paid subscription. Very glad to be using Klayvio.

history-teachers-club
United States
26 days using the app
Edited April 2, 2019

Hello everyone,
It's the perfect solution to convert your website into a professional one. The app is easy to use.

Night Master Official
France
26 days using the app
September 14, 2019

I recently came back to Shopify and learned that my old email marketing company was no longer available. A friend recommended Klaviyo so I researched the app and company and decided to download the app. If I had known how much easier my life would have been, I would have downloaded this when I was using Shopify with another business. The workflows and automated systems allow me to focus more on my business stress less about whether I am doing the right things with email marketing. The templates are all laid out for you to use and change as you need to. Love it!

Kara Felicia
United States
26 days using the app
June 29, 2020

Easy to navigate and very useful for segmentation and automation! Great editing tools as well. Would recommend.

csb-shop
Lebanon
26 days using the app
September 27, 2020

We were using this app for a month and the setup for re-targeting emails was easy enough and it seemed to be working, but was surprised to sign into the app today after a couple days of not signing into it only to find that it had completely disconnected sometime in the last couple of days (so our potential customers weren't sent emails), so I have the option to set it all up again and hope it doesn't happen again, or go with a different app..I think we all know which is the safer choice. But using the app at least was a good enough experience up until that point.

Pangolin Store
Taiwan
26 days using the app