Reviews (3,156)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

January 7, 2021

So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.

Le Stylistic
France
3 months using the app
March 10, 2019

This is a MUST for my online solution. My business has recently started and as far as I can see Klaviyo will be a huge step in the right direction with CRM. Easy to use and goid support. Thsnk you

MyShop
South Africa
4 months using the app
November 17, 2022

I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.

St. Matthew's House Online Thrift
United States
3 months using the app
July 17, 2021

Really not user-friendly. Really hard to really difficult to use, to modify and to get what you really want in terms of text editing. The fonts are changing and difficult to standardize. I hope there will be some improvement for the text editing.

Techno-connecté
Canada
5 months using the app
Klaviyo replied July 19, 2021

Thanks for this feedback. Our team should be following up with you soon to get more details if you're willing to share. Thanks for helping making Klaviyo better!

October 4, 2023

Lässt sich leider nicht einfach entfernen.

Strabcake
Germany
3 months using the app
February 1, 2019

Great app that doesnt reach the spam folders, but should enhance adding list tool. thanks alot for the free 250 contact emails

Finnestbuy
Malta
4 months using the app
June 1, 2022

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

bellablossomchildrenswear
United Kingdom
5 days using the app
June 11, 2019

I could have given 5 stars if my first campaign wasn't been stopped, other than that the app looks great and it's easy to manage as a first-timer, no need of programming and coding knowledge makes this app very accessible for everyone.

Outstanding Living
Canada
4 months using the app
October 15, 2020

The App worked well but after we upgraded to billing-plan, really struggled to finish this plan. We asked our first cancellation on the end of August but we need to wait for a specialist's mail to finish. As of October 15th, we haven't received any mail from the specialist and Klaviyo is still charging us.. Very unfriendly.

ウェーブロックAT e-shop
Japan
3 months using the app
June 30, 2018

Good tool, but lacks customer support for the price we are paying. Other tool offer similar features and much better support

Luxorlinens
United States
5 months using the app