Reviews (3,294)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

August 16, 2016

Amazing. Easy to use and allows you to setup multiple flows. Basically the whole app is already setup and you just have to plug in your content. Best email automation sequence out there.

Sunergetic
United States
11 days using the app
October 1, 2015

Klaviyo has worked great for my small business. It was quick and easy to setup and gave me more insight into how my customers shopped on my site. It's free up to 250 contacts so you really have nothing to lose!

Reactor82
United States
9 months using the app
July 21, 2019

I used this app to help me do email marketing, as well as help me with the Abandoned cart, (when it happens). I like how it's being done and it would be nice to have more step by step instructions to follow, on all other aspects on how to use it better.

Good Life Trends
Canada
9 months using the app
November 14, 2017

Great email marketing tool. Lots you can do and great support. Subscribe to our newsletter at www.woofsuits.com to get a sample of what Klaviyo can do :)

Woof Suits
Australia
8 months using the app
November 8, 2018

The app works great, however $75 a month is extremely very expensive for small business. I wish they had a $25 per month plan for beginners with a limited number of e-mails.

Masiosare
Mexico
10 months using the app
Edited September 5, 2016

The app itself is wonderful - it is really a great product. I did have some hiccups to start with, outlined briefly below, that caused me to originally leave 1 star. I have since upgraded to 4 stars.

Be warned: If you are importing a list for your first time, setup your first campaign with plenty of time as they will lock your account until a person reviews it within 1 or 2 business days. Not ...

Jbirdbath
United States
8 months using the app
Edited March 13, 2019

This app is absolutely terrible. Use an alternative.
I was drawn to this because of the free trial, but now after many hours of pulling out my hair I am deleting the app. The layout is completely ridiculous and un-intuitive. And that's not the worst part...
I signed up to my own website with my email address as a test, and it sent me draft versions of emails which I did not want it to send! If ...

Finest Survival
Isle of Man
6 months using the app
November 3, 2015

I am guessing these 96 glowing reviews are small business looking for a comparable mailing system like Mail chimp, and if so - it's fine but I am also guessing that nothing went wrong and they didn't actually have to deal with Klaviyo in a 'service' area.

I did and I can (and will explain) that hands down - I would opt for Mailchimp, Constant Contact or just about ANY other system.

Last week, ...

Vital Multis
United States
6 months using the app
October 5, 2023

Wow! What an application!

Takes a little bit of time to adjust to, but overall really excellent. Once you get the hang of it, you are flying. Additionally, the support is amazing. Specific call out to Caro & Estera who were both super attentive, knowledgeable and kind.

One thing that I would like to mention is that the option to edit the header spacing on mobile needs some improvement. ...

Atlas Forge
Ireland
10 days using the app
January 12, 2021

I came across this app I'm still messing with it and I didn't think it was too difficult to maneuver. I needed a email set up to send a discount code for new subscribers and this was a great tool.

Stelaine
United States
8 months using the app