Reviews (2,897)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

August 7, 2019

Easy to use and great templates!! We are going to be upgrading for sure! Just sent our first email, so we are going to analyze it through the metrics

Andean Purveyors
United States
11 days using the app
June 6, 2020

Very simple to use.
I just started and I am very happy.
I loved the easy way to have all in a same place.

Natural Dry
Mexico
About 11 hours using the app
September 10, 2021

Very easy to use I enjoy their platform thus far and am excited to build more engagement with my subscribers

SociEx Studios
United States
About 11 hours using the app
June 25, 2023

After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try.
The only thing I'm upset about is the time I wasted with Klaviyo.
Onmisend customer service is top notch and I had everything up and running in no time.

Pawfectly Chosen
United States
7 days using the app
June 14, 2022

Très déçu par cette application. La visioconférence qu'ils proposent ne permet pas du tout de se rendre compte si cela correspond ou pas aux attentes et ils vous demandent de payer la première mensualité tout de suite en cb. Le problème, même si au bout de 24/48h vous vous rendez compte que cela ne vous convient pas aucun remboursement possible. De plus, aux questions posées, il y a beaucoup trop de réponses automatisées. Tout est en anglais et je devais avoir un interlocuteur en français que je n'ai jamais eu. quand à la connexion avec Smile, cela n'a pas été possible non plus. Ils devraient avant que l'on paye, mieux expliqué comment fonctionne leur application pour éviter les mécontents

Ethnilink
France
7 days using the app
February 26, 2021

BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.

elite tipping
Australia
7 days using the app
May 27, 2022

Just started using, a bit nervous but I think I am getting there following the videos etc. Was referred by another user and grateful for the referral

Banjo Swagger
Australia
About 10 hours using the app
Klaviyo replied June 8, 2022

We love our referrals! Please do reach out if you need any support.

August 3, 2020

I have to say this is a game changer! Im new to this and I jut installed it yesterday, but so far so good! It makes email marketing look so easy!

Body Baked
United States
About 9 hours using the app
April 15, 2020

Functionality is amazing. It was a little complex to install some features like generating user-specific discount codes on a pop up sign up form, and hard to find the matching support information on this. It is a little more expensive compared to the Mailchimp which was free, however, this is worth the charge. The automations are seamless and very easy to set up and use. Over all we are happy we made the swap over :)

Origin Natural Protein Bars
Ireland
About 9 hours using the app
March 29, 2020

Unbelievably complicated to sign up to and log into. Once you log in it boots you back out. Not worth it

Diversion Stores
United Kingdom
6 days using the app