Reviews (3,202)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

April 26, 2018

Isn't Working this App! The worst ever... And they don't have any support!! :@

New Mexican Funny Shirts
Mexico
24 days using the app
December 10, 2020

I've only been using the app a few days, but already I'm impressed with what we have achieved. The integration with Shopify is very straightforward, and the potential it creates is really good. I feel it has already improved abandoned cart retention, and makes mailshots easy with its manipulation of lists and email sign up forms. Can't wait to see what else it is capable of.

Dark'n'Twisted Soul
United Kingdom
24 days using the app
January 20, 2019

i love this app, is very usefuñ and i use it for my email marketing, in my opinion is perfetc for this type of activicty

MyJewer
Spain
24 days using the app
May 3, 2023

I need support because I'm demoing the application and nothing works. But I cant get support unless I pay for the subscription. which I don't want to do because currently nothing works. what i great business model guys. looks like I'm off to Omnisend or your competitor

Rocksolid Audio
United Kingdom
24 days using the app
Edited August 9, 2020

This app was pretty easy to install once I watched the YouTube video a few times. I just created my 1st email it was simple and easy to create. So far I don't have any issues.

Alasia Marie
United States
24 days using the app
December 15, 2020

Good, but I wish pricing was more flexible. I'm using it for one single function only, but because I have many subscribers I'm asked to upgrade. I would rather pay for the functions I'm using and not subscribers count.

Derma Roll System
United States
24 days using the app
May 6, 2020

Terrible customer service. Terrible app. They take your money and then close your account for NO REASON AT ALL and wont issue any refunds. They should have less than 4 star rating

SpecialCuff
United States
24 days using the app
April 8, 2024

DON'T GET IT! they DEActivated my account after i SET up everything for no reason, i didnt ever started advertising or emailing yet! waste of time 0 review

Donald Trump Everything
United States
19 days using the app
Klaviyo replied April 24, 2024

Hello, sorry this happened to you. Can you please contact out support team. https://www.klaviyo.com/support

November 27, 2019

The best email marketing app I have used to date! Offers so many benefits and customizations. Wish I would've switched over sooner!

Yatir Clothing
United States
23 days using the app
January 28, 2021

Just sent my first campaign. I'd never created a campaign before so it was a huge learning curve for me. Once I got use to the different items ie. lists, segments, Klaviyo worked well. Small suggestion: it was difficult to see the screen captures in Klaviyo academy (very blurry).

Mystic Mala
Canada
23 days using the app