Reviews (3,284)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

November 23, 2018

I Used this app to send my first email marketing campaign and it was super easy using this platform!! Thank you to the awesome phone rep from shopify who suggested to download it!

iSlay Collection LLC
United States
7 months using the app
August 14, 2023

Great product, much more logically laid out, functional and performant than another mailing platform named after a monkey.

{ Flower Thinking }
Australia
9 days using the app
Klaviyo replied August 16, 2023

Thanks for the review and for choosing Klaviyo!

November 6, 2020

We used klaiviyo with a lot of op fun! Got great results but a staff member made another account which made our system really slow and we needed that one removed. But now we can't enter the platform aren't getting any support and no help. We want this fixed but getting support sucks! greeting team Woonliving

Woonliving
Netherlands
5 months using the app
February 2, 2024

Lacks important features, but worst of all, my account was compromised. Support made me jump through a ton of hoops to prove it was my account, yet ultimately left my account frozen, with no reply from support.

Lab Lovers
Canada
5 months using the app
Klaviyo replied February 6, 2024

We are sorry to hear about your experience. Someone has reached out to help you with any further steps.

April 16, 2019

I used this app to boost my audience sales.Best app to get in touch with your loving customers.
@www.oyadrive.com

OyaDrive
India
8 days using the app
November 27, 2020

So far so good! I've never used an ESP before and there's definitely a learning curve for newbies but they offer phenomenal support to make things easier.

Aeonic Skin
United States
8 days using the app
October 6, 2021

good app and the online chat is really usefull , great service quick when you paid minium fees for subscription

Precision EFI
Canada
8 days using the app
Edited September 25, 2021

Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better

TênisBom
Brazil
5 months using the app
January 4, 2024

I'm just getting to know this app, but I'm already blown away by all the possibilities and the support. I'm on the free plan and have access support via email only, but I get very detailed answers and guidance the same day!

maartjedeboer
Netherlands
8 days using the app
July 19, 2021

Très bien , il faut qd meme un peu de temps pour bien prendre la machine en main .. je regrette juste que la gestion de la langue ne soit pas intégré . par exemple que si le visiteur de mon site séléctionne la langue allemande , et bien que j'ai un trigger qui redirige vers mon contenu écrit en allemand !

Skkil.com
France
6 months using the app
Klaviyo replied July 19, 2021

Thanks for this feedback! We're working hard to localize the experience for your customers when they interact with Klaviyo elements and appreciate hearing what you shared here!